FP&A’s New Role in Business Performance Management

A large telecommunications organization wanted to create a Financial Planning & Analytics Center of Excellence (COE) to capitalize on new growth opportunities and contribute significantly toward cost reductions.

Most critical priority

A new-to-role FP&A head was tasked with creating a COE from scratch as part of the CFO’s most critical priority of optimizing costs and capitalizing on new growth opportunities.

How Gartner helped

Gartner’s research and advisory services helped this client fast-track the development of a new COE with proven frameworks and advance analytics capabilities by using our case studies and best practices. We helped achieve significant cost reductions by identifying opportunities that  led to a substantial reduction in FTE headcount, furthering the organizational objective of cutting costs through 2020.

Business impact

With Gartner’s support, the client: 

  • Developed a roadmap for operationalizing the new FP&A COE within three months.

  • Achieved significant cost reductions by identifying opportunities to drive efficiencies leading to a substantial reduction in FTEs.

  • Advanced analytics capabilities using Gartner’s best-practices and case studies of successful analytics projects.


> $20 Billion


Head of FP&A

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