BBVA was experiencing above-average turnover, impacting its growth strategy. With support from Gartner, the director of strategy and organizational development built measurable exit surveys to pinpoint the root cause for turnover and used the insights to boost retention, hire better candidates and reduce costs associated with the high turnover.
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Mission-critical priority
Contribute to accelerated growth by decreasing turnover and increasing employee engagement.
How Gartner helped
By leveraging Gartner advisory services and the Gartner Departure tool, BBVA developed dynamic and measurable exit interviews to collect insights from departing employees on what employee experience initiatives to prioritize to boost retention.
Business impact
With Gartner support, BBVA:
- Got a better understanding of average turnover rates in its industry and other industries
- Made improved decisions by collecting valuable insights from departing employees
- Reduced the risk and costs associated with high employee turnover
Industry:
Banking
Revenue:
Approximately $20 billion
Employees:
2,000+
Contact:
Director of Strategy and Organizational Design
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