Improve the Employee Experience

Create and deliver a high-ROI employee experience

Today’s employee experience is falling short for most

A Gartner survey revealed that only 13% of employees are fully satisfied with their experience. Organizations are making significant investments in efforts to improve employee experience, such as onboarding investments and workplace redesign. Although these investments incrementally improve employee satisfaction, the cost to continue to meet employees' ever-growing expectations is unsustainable.

 Pie chart displaying the level of employee experience satisfaction. 46% are not meeting expectations, 21% are meeting expectations, 20% are partially meeting expectations, and 13% are fully meeting expectations.

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Better understand the moments that matter to employees to guide decisions and investements.

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    Maximize ROI by shaping how the experience feels

    Gartner customer experience research finds that two-thirds of the drivers of customer loyalty are due to "feel factors," or how customers feel during and about their experience. HR leaders should take this same approach to employee experience, focusing on influencing and improving employees' feelings about their overall experience through the use of psychological, motivational and social principles.

    Shaping has a greater impact on employees' experience.
    We want to create an experience that reminds employees of their consumer experiences. We want it to be described as easy, personalized, seamless, consistent, empowering — and in other similar ways.
    CHRO, Professional Services

    Insights you can use

    Gartner research helps CHROs and other HR leaders create and execute a holistic employee experience strategy that drives both employee and organizational outcomes.

    Identify and Manage the Moments That Matter to Employees

    Emotions matter. In this deep dive we discuss the characteristics of the — largely emotional — moments that matter most to the global workforce and introduce strategies organizations can use to assess those that matter most to their own workforce.

    Build Internal Partnerships to Improve the Employee Experience

    The most effective HR leaders are evolving their existing internal stakeholder relationships and establishing new ones with the aim of improving employee experience. This report helps HR leaders identify and prioritize the most valuable internal stakeholder partnerships.

    Impact Employee Experience by Digitalizing HR

    Learn how leading organizations are taking advantage of digitalization to improve the employee experience and drive employee performance.

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