Improve the Employee Experience

Increasing the returns on employee experience investments

Today's employee experience is falling short for most

A Gartner survey revealed that only 13% of employees are fully satisfied with their experience. Organizations are making significant investments in efforts to improve employee experience, such as onboarding investments and workplace redesign. Although these investments incrementally improve employee satisfaction, the cost to continue to meet employees' ever-growing expectations is unsustainable.

We want to create an experience that reminds employees of their consumer experiences. We want it to be described as easy, personalized, seamless, consistent, empowering — and in other similar ways.
CHRO, Professional Services

Maximize ROI by shaping how the experience feels

Gartner customer experience research finds that two-thirds of the drivers of customer loyalty are due to "feel factors," or how customers feel during and about their experience. HR leaders should take this same approach to employee experience, focusing on influencing and improving employees' feelings about their overall experience through the use of psychological, motivational and social principles.

Insights you can use

Gartner research helps CHROs and other HR leaders create and execute a holistic employee experience strategy that drives both employee and organizational outcomes.

Identify and Manage the Moments That Matter to Employees

Emotions matter. In this deep dive we discuss the characteristics of the — largely emotional — moments that matter most to the global workforce and introduce strategies organizations can use to assess those that matter most to their own workforce.

Build Internal Partnerships to Improve the Employee Experience

The most effective HR leaders are evolving their existing internal stakeholder relationships and establishing new ones with the aim of improving employee experience. This report helps HR leaders identify and prioritize the most valuable internal stakeholder partnerships.

Impact Employee Experience by Digitalizing HR

Learn how leading organizations are taking advantage of digitalization to improve the employee experience and drive employee performance.

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Key Takeaways from Gartner ReimagineHR Conference 2019

More than 2,800 HR leaders came together worldwide to learn how to prepare their organizations for the future of work. Download the key takeaways to see what you missed.

Gartner ReimagineHR was a great experience! It focused on cutting-edge issues facing businesses today that are facing a challenging talent market. Well-formatted and executed flawlessly!

Karen Robinson

VP, HR, Exemplis

Gartner topic experts

Gartner's HR experts include more than 170 people worldwide. Meet a few of our leaders.

Connor Lott
Senior Principal, Advisory

Ingrid Laman
VP, Advisory

Leah Johnson
VP, Advisory

Robin Boomer
Director, Advisory

Gartner's 170+ HR experts are trusted advisors for 4,000 senior HR leaders.

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