Reestablishing the HR Strategy to Propel Growth


To prepare itself for the future and to build resilience, ICONIC’s leadership team decided that it needed to innovate and in the process ensure the business kept running. This meant reestablishing the business strategy to deliver on strategic HR and business priorities.

Mission-critical priority

Understand where the business is headed and figure out the challenges to prioritize on the things that have to shift or the ones that have to be dialed up or down to achieve business’s goals.

How Gartner helped

Leveraging the Gartner HR Score helped the chief people officer (CPO) establish a baseline and provided insights to the HR teams on what they needed to deliver from their functions and what the business required from them.

The actionable insights and the expert guidance from Gartner provided an overview of what was important and what would be key in propelling the business forward.

Business impact

With the support of Gartner, the CPO was able to significantly save time by:

  • Understanding what the business challenges were now and what needed to shift or be dialed up or down to achieve business goals
  • Selecting six forward-thinking strategic priorities, establishing key action items that were super important and relevant but weren’t present in what had been delivered

Retail: fashion

$370.5 million


Achieve your mission-critical priorities with Gartner for HR Leaders

We have used Gartner to challenge our thinking, to really push our boundaries and to learn what is going on out there in the big wide world, and what that means for us.

Vesna Garnett

Chief People Officer, THE ICONIC

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