“High demand and tight labor markets have made candidates with AI skills highly competitive, but hiring techniques and strategies have not kept up,” said Peter Krensky, research director at Gartner. “In the recent Gartner AI and Machine Learning Development Strategies Study, respondents ranked “skills of staff” as the No. 1 challenge or barrier to the adoption of AI and machine learning (ML).”
Departments recruiting AI talent in high volumes include marketing, sales, customer service, finance, and research and development. These business units are using AI talent for customer churn modeling, customer profitability analysis, customer segmentation, cross-sell and upsell recommendations, demand planning, and risk management.
A significant portion of AI use cases are reported from asset-centric industries supporting projects such as predictive maintenance, workflow and production optimization, quality control and supply chain optimization. AI talent is often hired directly into these departments with clear use cases in mind so that data scientists and others can learn the intricacies of the specific business area and remain close to the deployment and consumption of their work.
“Given the complexity, novelty, multidisciplinary nature and potentially profound impact of AI, CIOs are well-placed to help HR in the hiring of AI talent in all business units,” said Mr. Krensky. “Together, CIOs and HR leaders should rethink what skills are truly necessary for an AI-focused employee to have on Day 1 and explore candidate criteria adjacent to hiring specifications. CIOs should also think creatively about IT’s role in governing and supporting diverse AI initiatives and the evolving teams driving this activity.”
Gartner clients can learn more in the report “What’s Trending With CIOs: The Crunch for AI Talent.” Learn more about leadership trends and how to win in the turns in the Gartner CIO Agenda for 2020.
Additional analysis on AI talent trends will be presented during Gartner IT Symposium/Xpo 2020, the world’s most important gathering of CIOs and other IT executives. IT executives rely on these events to gain insight into how their organizations can use IT to overcome business challenges and improve operational efficiency. Follow news and updates from the conferences on Twitter using #GartnerSYM.
Upcoming dates and locations for Gartner IT Symposium/Xpo include:
May 11-14, 2020: Toronto
September 14-17, Sao Paulo
October 5-7. Cape Town
October 18-22, Orlando
October 26-29, Gold Coast, Australia
November 3-6, Kochi, India
November 8-12, Barcelona
November 17-19, Tokyo