Newsroom

Press Releases

STAMFORD, Conn., March 18, 2020

Gartner Says Strongest Demand for AI Talent Comes from Non-IT Departments

Analysts to Discuss AI Trends at Gartner IT Symposium/Xpo 2020

March 18, 2020 — For the past four years, the strongest demand for talent with artificial intelligence (AI) skills has not come from the IT department, but rather, from other business units in the organization, according to Gartner, Inc.

Gartner Talent Neuron data shows that although the IT department’s need for AI talent has tripled between 2015 and 2019, the number of AI jobs posted by IT is still less than half of that stemming from other business units (see Figure 1).

Figure 1: Total AI Jobs Posted in Top 12 Countries by GDP, July 2015 Through March 2019

Note: The top countries are derived from the IMF 2019 ranking of countries by total GDP, excluding Italy, Spain and South Korea due to limited time series data.

Source: Gartner Talent Neuron (March 2020)

“High demand and tight labor markets have made candidates with AI skills highly competitive, but hiring techniques and strategies have not kept up,” said Peter Krensky, research director at Gartner. “In the recent Gartner AI and Machine Learning Development Strategies Study, respondents ranked “skills of staff” as the No. 1 challenge or barrier to the adoption of AI and machine learning (ML).”

Departments recruiting AI talent in high volumes include marketing, sales, customer service, finance, and research and development. These business units are using AI talent for customer churn modeling, customer profitability analysis, customer segmentation, cross-sell and upsell recommendations, demand planning, and risk management.

A significant portion of AI use cases are reported from asset-centric industries supporting projects such as predictive maintenance, workflow and production optimization, quality control and supply chain optimization. AI talent is often hired directly into these departments with clear use cases in mind so that data scientists and others can learn the intricacies of the specific business area and remain close to the deployment and consumption of their work.

“Given the complexity, novelty, multidisciplinary nature and potentially profound impact of AI, CIOs are well-placed to help HR in the hiring of AI talent in all business units,” said Mr. Krensky. “Together, CIOs and HR leaders should rethink what skills are truly necessary for an AI-focused employee to have on Day 1 and explore candidate criteria adjacent to hiring specifications. CIOs should also think creatively about IT’s role in governing and supporting diverse AI initiatives and the evolving teams driving this activity.”

Gartner clients can learn more in the report “What’s Trending With CIOs: The Crunch for AI Talent.” Learn more about leadership trends and how to win in the turns in the Gartner CIO Agenda for 2020.

Additional analysis on AI talent trends will be presented during Gartner IT Symposium/Xpo 2020, the world’s most important gathering of CIOs and other IT executives. IT executives rely on these events to gain insight into how their organizations can use IT to overcome business challenges and improve operational efficiency. Follow news and updates from the conferences on Twitter using #GartnerSYM.

Upcoming dates and locations for Gartner IT Symposium/Xpo include:

May 11-14, 2020: Toronto

September 14-17, Sao Paulo

October 5-7. Cape Town

October 18-22, Orlando

October 26-29, Gold Coast, Australia

November 3-6, Kochi, India

November 8-12, Barcelona

November 17-19, Tokyo

About Gartner

Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities today and build the successful organizations of tomorrow.

Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and an objective resource for more than 15,000 enterprises in more than 100 countries — across all major functions, in every industry and enterprise size.

To learn more about how we help decision makers fuel the future of business, visit gartner.com.

Contacts