Only 9% of HR functions are both highly efficient and highly aligned to their organization’s needs, according to Gartner, Inc.
Post-pandemic, the scope of the HR function has drastically expanded. A 2023 February Gartner survey of 217 HR leaders found that 55% said they are getting more requests on a wider variety of topics, and 80% claim their function is facing different challenges to those they faced pre-pandemic.
Seventy-one percent of respondents reported that burnout among HR staff was more challenging than pre-pandemic. More than half of the HR leaders surveyed reported increased difficulty in both retaining and recruiting HR employees.
“To address these types of new demands and obstacles, most HR leaders look to restructure their function or change their internal ways of working,” said Hudson. “Unfortunately, those approaches are only marginally increasing functional excellence because they fail to recognize a shift in the role of HR in organizations.”
Transforming HR’s Role to Convener & Catalyzer
HR’s legacy has been in areas like employment policies, and administration where HR is largely the “owner and operator” of their tasks. The new demands on HR are more conflicting, interdependent and novel with no clear owners nor single right answers. To succeed in today’s environment, HR will need to continue owning their legacy tasks while becoming a “convener and catalyzer” in the organization (see Figure 1).