Digital business initiatives are high on governments’ agendas. However, governments’ ability to scale these initiatives is increasing slowly and progress lags behind that of other industries, according to a survey* by Gartner, Inc.
Half the government respondents to the survey are looking to digital government to support a combination of transformation and optimization goals. The other half is focusing on a single ambition, either optimization (33 percent) or transformation (17 percent).
Gartner distinguishes five stages on the road to digital transformation: desire, designing, delivering, scaling and harvesting (see Figure 1). “Ninety-one percent of government respondents consider themselves at one of the first three stages, which focus on the development and introduction of new services,” said Dean Lacheca, research director at Gartner. “Only 9 percent identify their digital initiatives as being in the later stages, where the focus is on scaling the service and exceeding the value of comparable nondigital initiatives.”
Figure 1. Scaling Digital Government: Ambition Versus Progress