In the survey, 24% of government organizations were classified as digitally advanced, delivering against transformation-focused digital initiatives, as well as initiatives that could be considered optimization of existing practices.
“These digitally advanced government organizations are realizing more of the benefits, such as higher efficiency, cost reductions, greater workforce productivity, compliance and transparency,” said Lacheca. “Even more important are outcomes associated with public purpose or mission, such as citizen experience and community safety.”
Eighty-five percent of digitally advanced respondents have successfully scaled digital and are using it extensively across their organizations.
According to Gartner, some of the more digitally advanced governments have benefited from sustained, long-running digital government commitments. Others have made faster progress by establishing a balanced digital government agenda that includes both transformational and optimization initiatives.
Gartner recommends that government CIOs assess their organization’s digital maturity and use the output to provide insight into areas of potential focus, to communicate the real benefits to policymakers and stakeholders, and to justify budget and prioritize IT investments.
Gartner clients can learn more in “What Sets Leaders Apart in the Digital Government Race” and “Still a Long Way for Digital Government to Scale.”
Gartner’s Digital Transformation Divergence Across Government Sectors research was conducted in April-May 2021 with 166 respondents from government organizations in North America, EMEA and Asia Pacific, to understand differences in objectives, practices, the makeup of programs and success in scaling digital across government.
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