Conference Updates

Kochi, India, November 15, 2022

Gartner IT Symposium/Xpo 2022 Kochi: Day 2 Highlights

We are bringing you news and highlights from Gartner IT Symposium/Xpo, taking place this week in Kochi, India. Below is a collection of the key announcements and insights coming out of the conference. You can read the highlights from Day 1 here.

On Day 2 from the conference, we are highlighting Gartner’s top strategic predictions for 2023 and beyond, how to enhance your customer experience initiatives and ways to flourish in a rejuvenated talent landscape. Be sure to check this page throughout the day for updates.

Key Announcements

Signature Series: Flourishing in the Rejuvenated Work and Talent Landscape

Presented by Eyad Tachwali, Sr Director, Advisory, Gartner

Progressive CIOs must continuously renew ways of working and reinvigorate approaches to talent to match the pace of market change. In this session, Eyad Tachwali, Sr Director at Gartner, discussed the latest trends and emerging leading practices in tech talent management. 

Key Takeaways

  • “We are now seeing a rejuvenated workforce and the pre-pandemic working styles are now being challenged.”

  • “To flourish in this new landscape, three performances matter the most - employee, collaboration and the office.”

  • “Implement a human-centric work design that provides people autonomy to achieve outcomes.”

  • “Intentionally combine “async” and “synchronous” work modes based on the team’s collaboration goal.”

  • “Reinvent the office value proposition to emphasize “we space” — remodel as needed.”

  • “Rejuvenating employee, collaboration and office performance can increase talent retention, attract top-performing talent and improve overall business performance.”

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Don't Just Add to Your Customer Experience - Subtract From It

Presented by Pulkit Pandey, Principal Analyst, Gartner

The customer experience (CX) is typically additive. However, another path to CX improvement is via subtraction. In this session, Pulkit Pandey, Principal Analyst at Gartner, discussed what businesses can remove from their customer experience to make it better.

Key Takeaways

  • “You can’t add your way to a better customer experience forever. A new approach would be to start considering ways to subtract from your customer experience.”

  • “Personalization is not always better. According to the 2022 Gartner Personalization Survey, 66% of customers will block or stop doing business because of hyper personalized messages.”

  • “Understand the customer journey and subtract unnecessary steps to provide a seamless experience.”

  • “Appoint an individual in your meetings, particularly the ones on customers, to suggest subtraction ideas, to balance out the many addition ideas.”

  • “Determine how you will recognize and reward subtraction ideas.”

Signature Series: Gartner’s Top Strategic Predictions for 2023 and Beyond — Seizing Uncertainty

Presented by Gene Alvarez, Distinguished VP Analyst, Gartner

The future is always uncertain, but uncertainty brings opportunity — and now is the time to seize opportunities. In this presentation, Gene Alvarez, Distinguished VP Analyst and Gartner Fellow, revealed top predictions for the future that represent key opportunities and threats facing CIOs and business leaders.

Key Takeaways

  • Through 2027, fully virtual workspaces will account for 30% of the investment growth by enterprises in metaverse technologies and will “reimagine” the office experience. “If the investments in the metaverse go heavily toward reimagining the work experience, then we can change what it means to collaborate at work.”

  • By 2025, organizations that remediate documented gender pay gaps will decrease women’s attrition by 30%, reducing pressure on talent shortages. “Pay is a major driver of attrition, and true equity reduces toxic work culture. Look beyond moral arguments to systems and processes.”

  • By 2025, without sustainable artificial intelligence (AI) practices, AI will consume more energy than the human workforce, significantly offsetting carbon zero gains. “AI is a double-edged sustainability source, and it will be critical that CIOs are able to measure gains versus losses.”

  • By 2026, citizen-led denial of service (CDoS) attacks, using virtual assistants to shut down operations, will become the fastest growing form of protest. “Virtual personal assistant capabilities make activism easier against organizations.”

  • By 2025, shareholder acceptance of “moonshot” speculative investments will double, making them a viable alternative to traditional R&D spend to accelerate growth. “Speculative technology investments are a must-have. IT can champion the ‘moonshot’ culture.”

Learn about five additional top predictions in the Gartner press release “Gartner Unveils Top Predictions for IT Organizations and Users in 2023 and Beyond.”

About Gartner

Gartner, Inc. (NYSE: IT) delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s mission-critical priorities. To learn more, visit

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