Press Releases

TORONTO, Canada, June 5, 2019

Gartner Survey Finds That Canadian CIOs Are Heavily Involved in Business Model Change

Analysts Explore Canadian CIO Priorities and Trends at Gartner IT Symposium/Xpo, June 3-6, in Toronto

Nearly half of CIOs in Canada are heavily involved in defining new business models in their organizations, according to a survey conducted by Gartner, Inc. This is consistent with their top three priorities for 2019: revenue and growth, digital initiatives, and operational excellence.

“Our survey results show that Canadian CIOs are playing an active role in business model change, showcasing the importance that information and technology (I&T) has on creating business models that were not possible in the past,” said Chris Howard, distinguished research vice president at Gartner. “This puts CIOs in a powerful position transform the business, and CEOs are counting on them to do so.”

Gartner analysts presented the survey findings during Gartner IT Symposium/Xpo, which is taking place here through Thursday. The  2019 Gartner CIO Agenda Survey gathered data from more than 3,000 CIO respondents in 89 countries and all major industries. In Canada, 176 CIO respondents were asked for their input.

Canadian IT Budgets and Core Investments

Canada’s average IT budget jumped from 1.3% in 2018 to 2% in 2019, which was higher growth than the year prior. The global average IT budget experienced about a 3% increase.

Canada is increasing its spending in business intelligence and data analytics, cybersecurity, and cloud services. Yet artificial intelligence (AI) experienced a huge jump from last year. In the 2018 CIO Agenda Survey, only 2% of Canadian respondents planned to increase investment in AI. In 2019, that figure is 24%. “AI serves as a huge opportunity for Canadian CIOs,” said Mr. Howard.

Among the areas that Canadian organizations are decreasing their IT investments this year are infrastructure and data center, networking, voice and data communications, and custom software development. “Canadian CIOs are pruning commodity services that have evolved to surpass traditional, on-premises implementation,” said Mr. Howard.

Canadian CIOs Embrace AI

The data analytics category has been the perennial top technology on the list of game-changer technologies, but this year, the AI/machine learning (ML) category has superseded it for Canadian and top-performing respondents alike. Data analytics and cloud were tied for second among game-changer technologies in Canadian organizations.

“CIOs believe correctly that data, analytics and insight are the keys to unlocking value. The volume, variety and velocity of that data are beyond human processing capabilities, so the promise of insight lies in advanced analytics and especially AI/ML,” said Mr. Howard.

Strengthening Digital Maturity Among Canadian Organizations

Financial goals are a uniquely popular priority for Canadian CIOs, thus indicating a heightened degree of cost consciousness among organizations. At the same time, Canada has more structural and engrained leadership challenges compared with its global peers.

“For Canadian CIOs, cultural barriers to their success are pronounced,” said Mr. Howard. “The data shows that their organizations are not innovative enough and that there is a lack of buy-in for various digital initiatives, which is why Canada lags behind in digital maturity compared to typical global organizations. Communicating the value of IT as well as cultivating strong executive partnerships were the top two strategies that respondents identified to overcoming these barriers.”

For Editors

The 2019 Gartner CIO Agenda Survey was conducted online from April 17 through June 22, 2018 among Gartner Executive Program members and other CIOs. Qualified respondents are either the most senior IT leader (CIO) for their overall organization, or a part of their organization (for example, a business unit or region). The total sample was 3,102, with representation from all geographies and industry sectors (public and private).

About Gartner IT Symposium/Xpo
Learn more about CIO leadership and how to drive digital innovation to the core of your business at Gartner IT Symposium/Xpo 2019. Follow news and updates from the events on Twitter using #GartnerSYM.

Upcoming dates and locations for the 2019 Gartner IT Symposium/Xpo include:

September 16-18: Cape Town, South Africa

October 20-24: Orlando, Florida

October 28-31: Sao Paulo, Brazil

October 28-31: Gold Coast, Australia

November 3-7: Barcelona, Spain

November 11-14: Goa, India

November 12-14: Tokyo, Japan

About Gartner

Gartner, Inc. (NYSE: IT) delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s mission critical priorities. To learn more, visit