Customer service and support leaders create a strategic plan each year to help execute the choices and actions required to meet strategic goals. However, given the pace and magnitude of recent disruption, the strategic planning process for 2020-2021 — and the plan itself — must be more streamlined and agile than prior years.
This year, enterprise strategy setting is adaptive and can flex with scenario planning. Customer service and support leaders must be equally responsive. Waste-free planning eliminates all but what is necessary and sufficient to produce a clear, effective, measurable and communicable plan.
Download our new guide to receive:
- Insights on how to develop a concise and compelling customer service and support strategy
- Best-practice example of how to plot your strategic plan on one page
- Customizable template to clearly communicate your plan to internal stakeholders and partners