As concerns about the environmental impact of faster order fulfillment gain momentum, retailers are putting additional pressure on their supply chain, causing them to look at their operating model and make changes. While speed is always important, new insights show that convenience of order fulfillment on the consumer’s terms might be more important than speed.
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As strategy-shifting events force retailers to evolve their operating models, supply chains will need to be increasingly agile. Retailers must readily adapt their operating capabilities to follow consumer trends and technology advancements at a faster rate than ever before. CSCOs should work closely with their teams to identify which of these new ways of operating can be continued, which must be stopped and where new opportunities to create strategic value may have emerged.
Now more than ever, retailers must quickly navigate through disruption so they can focus on a flawless customer experience to gain their competitive advantage. To support these efforts, supply chain leaders are focusing on strategies that drive automation or integrate online and physical retail.
Gartner future work insights, data and tools help supply chain leaders in retail develop effective strategies to provide contextualized customer experiences across a unified retail ecosystem.
In this environment of disruption, CSCOs need to balance an effective near-term response to the impacts on end-to-end supply chain with a clear plan that positions the business for success when the global economy recovers.
The COVID-19 pandemic is causing huge swings in demand across retail. Supply chain leaders take three actions to mitigate disruption and keep the workforce safe.
As the spread of COVID-19 impacts global economies, retail supply chain leaders must identify the key impacts as well as effective short- and long-term responses to mitigate disruption.
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