Agile Strategies for Retail Supply Chain Management

Balance costs, improve customer experience through effective retail supply chain management

Transforming retail supply chain: 3 action steps

Nearly all retailers are planning to invest to make their supply chains more agile (96%) and resilient (90%) by 2022.

The COVID-19 global pandemic fundamentally shifted the retail landscape, accelerating the need for retail supply chain transformation. 

Download the Transforming Retail Supply Chain report to learn 3 action steps for reimagining retail supply chain strategies and operating models.

Report Highlights:

  • Top 3 barriers to retail supply chain transformation
  • 5 ideas for influencing the consumer shopping experience
  • 2 ways to redesign retail supply chain distribution

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    The return we get from our partnership with Gartner is: making faster decisions on technology solutions; distilling external information about technology solutions; culling views from technology providers and the supply chain community.

    SVP, Transportation & Inventory from a FMCG Discount Retailer

    Retail supply chain management: E-commerce shift

    Government lockdowns and concern about contracting COVID-19 led to reduced consumer traffic in stores during 2020. Now, most supply chain organizations (69%) expect a decrease in consumer willingness to visit stores over the next five years. Spending has shifted online, hurting organizations that have not integrated online and physical channels in their retail supply chain management strategy.

    Converge the physical and digital supply chain to transform your business.

    Increase the agility of your retail supply chain management strategy

    The retail supply chain management strategy must balance cost control with improved customer experience. This includes fulfilling customer preferences like personalized, purpose-driven products and services delivered anywhere, at any time and in any supply condition.

    • Rearchitecting network design to enable a more profitable operating model that supports the shift to e-commerce.
    • Following consumer trends and technology advancements.
    • Building scalable capacity, including servicing online orders and returns.
    Bar graph displaying the Top 5 most common priorities for 2018 and 2019 based on percentage of retail respondents.

    Retail Supply Chain Management insights you can use

    Gartner’s objective insights and trusted advice help supply chain leaders respond to the shift toward e-commerce by developing retail supply chain management strategies that balance cost control with improved customer experience.

    Transforming Retail Supply Chain

    Three action steps for reimagining retail supply chain strategies and operating models. 

    Maximizing the Effectiveness of Curbside Collection

    Expert guidance for executing a curbside offering that prioritizes speed, flexibility and safety.

    Driving Sustainability in Order Fulfillment

    What is more important than speed to consumers? Because consumers crave convenience, your retail supply chain management strategy must focus on driving sustainability in order fulfillment. 

    Questions about becoming a Gartner client?

    Gartner Supply Chain Symposium/Xpo™

    Join the world's most important gathering of CSCOs, supply chain executives along with Gartner experts to transform and innovate your supply chain strategy.

    Client Testimonial

    Discover supply chain best practices from your peers

    During this on-demand panel discussion, you’ll hear from supply chain leaders on how they are continuing to lead during times of disruption. 

    Watch “Panel Discussion: Lead Through Times of Disruption in Supply Chain” to hear:

    • Real-life examples of how companies leveraged Gartner insights and tools to navigate disruption
    • Supply chain innovation and agility during times of disruption
    • How to address your most pressing supply chain challenges

    Gartner Supply Chain Top 25 for 2021

    See the 17th annual ranking of the world’s superior supply chains to learn the standard for supply chain excellence.

    Retail supply chain management: FAQs

    Merchandising, inventory and operations execution (MIOE), also referred to as supply chain execution, is focused on execution-oriented applications, including warehouse management systems (WMSs), transportation management systems (TMSs), global trade management (GTM) systems, and other execution applications, such as real-time decision support systems (for example, dynamic routing and dynamic sourcing systems) and supply chain visibility systems within the enterprise, as well as throughout the extended supply chain.

    The market for in-store logistics systems is emerging and growing. Increasingly, retailers are using store inventory to support online order fulfillment. The key benefits of in-store logistics systems are to manage the fulfillment (picking, packing and dispatch) of online orders at scale within a store environment so that consumers experience an optimal level of on-time and complete fulfillment of their orders, whether being collected in-store or shipped to them from the store. Gartner defines the scope of in-store logistics processes as consisting of seven key functional capabilities which are product receipt, product put-away, inventory management, sales floor replenishment, picking optimization, packing optimization and dispatch process.

    Support on Retail Supply Chain Management

    Retail supply chain leaders turn to Gartner for trusted insights and objective advice on retail supply chain management amid disruption.