Customer service and support is the lifeblood of a company’s customer base. It requires having your hand on the pulse of ever-changing customer expectations, new market trends and organizational costs. Having so many innovations — across channels, voice-of-the-customer tools, infrastructure technology and workforce engagement — threatens to overwhelm even the most progressive service leaders. Gartner works to help navigate this increasingly complex landscape.
Navigate the increasingly complex service technology landscape
Have you ever wondered what technologies your peers are investing in? Gartner can provide a comprehensive picture of the state of technology across the service organization to help you benchmark your service technology roadmap.