Gartner offers a range of benchmarks and
diagnostics to help you:

Make decisions and leverage empirical data on performance

Defend budget and spend, spot risks of underinvestment, and quantify improvement goals and rates

Excel where it matters, optimize costs and be more effective

Featured benchmark

Benchmark key functional processes and activities with
Gartner Customer Service and Support Score

Our powerful diagnostic equips you for:

  • Strategic annual planning. Understand how well your contact center is performing in its current state and prioritize opportunities for improvement.
  • Functional transformation. Identify next steps for critical areas and plan a long-term path to your desired maturity level.
  • Strategy execution. Ensure alignment of strategy and resources with market opportunities and business needs. Save time acting on your plans with recommended resources and guidance from a service partner.
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    We offer a range of benchmarks

    Gartner customer service benchmarks cover budget and head count, functional maturity and focus, and process-specific effectiveness.

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