Customer Service & Support
How Customer Service and Support Leaders can improve the customer service experience while reducing live contact volume
What Digital Transformation Means for Customer Service. How to Contain Customers in Self-Service. Interview With Claire O’Neill, Assistant Commissioner, Service Strategy and Assurance at the Australian Taxation Office. Interview With Paul Phau, Self-
Service Director at Beachbody. When Things Become Customers.
How to save time and execute with confidence when building your strategic plan. Use this one page template to communicate your strategy with internal business partners.