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Customer Service & Support

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Service and Support Digest, Volume 1

How the Best Managers Drive Performance · Current and Future Technologies in Service · Customers Win When You Make Reps' Lives Easier · 4 Challenges With the Digital Customer Service Experience

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Service and Support Digest, Volume 1

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The Best Customer Service Rep

Customer service reps fall into seven distinct profiles, but one profile outperforms all the rest.

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The Best Customer Service Rep

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Hire Controller Customer Service Reps

"Controller" customer service reps outperform their peers. Use this interview guide to identify these reps among your job candidates.

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Hire Controller Customer Service Reps

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How to Manage Customer Service Technology Innovation

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