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Customer Service & Support
Navigate the complex service technology landscape by discovering which customer service trends that service leaders must prioritize in 2021 and beyond.
Rather than delighting customers, companies should create low-effort customer service experiences. An effortless experience is key to customer loyalty.
Download this ultimate Gartner research to capture untapped opportunities for customer service leadership to drive both customer loyalty and retention.
Learn how customer service leaders develop effective talent management strategies that attract, retain, and hire the best candidates for customer service representative jobs.
Understand the psychological need customers are attempting to satisfy at each step along the resolution journey, in order to optimize the customer service experience.
Service leaders find out the top 4 customer service areas in 2021 to deliver a low-effort and high-quality customer experience. Explore the 2021 priorities.
Learn how to deliver personalized customer service to fuel business growth and improve the quality of the customer service experience with Gartner insights.
Customer service and support leaders can use Gartner insights and best practices to improve their departments and drive greater business impact. Learn More!
Learn how service leaders can use customer relationship management (CRM) systems to improve the customer relationship experience as the organization evolves.
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