Insights

Evaluating your customer service representatives’ perspectives on serving customers, coaching effectiveness and productivity practices is key for your organization to equip them to provide a low-effort customer experience.

Service leaders need well-developed but flexible plans to deal with COVID-19. Download our free research to help service leaders establish near- and long-term strategies.

Gartner recently spoke with 50+ customer service and support leaders to learn the recommendations and actions they are currently taking in response to COVID-19. Get access to the report.