A recent survey* by Gartner, Inc. reveals that saving time and money are the top reasons why consumers would use artificial intelligence (AI).
“AI is among the technologies that consumers consider using for tangible and more ‘serious’ benefits, as opposed to socializing, projecting self-image and having fun — three common reasons for using other personal technologies,” said Stephanie Baghdassarian, research director at Gartner.
Fifty-eight percent of respondents said they would use AI if it helps them save time by taking over some tasks (see Figure 1).
Fifty-three percent said they would use AI if it helps them save money. “We can think of AI being able to look for the best deal for a specific purchase, or find the best route to a particular destination, enabling to save money on toll payments and fuel,” said Ms. Baghdassarian.
Forty-seven percent would use AI if it gave them easier access to information, such as travel and transportation directions and details of their everyday consumption of goods.
Figure 1. Reasons Why Consumers Would Use AI