Press Release


STAMFORD, Conn., August 23, 2023

Gartner HR Survey Finds Within 12-Month Period, Half of Candidates Have Accepted a Job Offer – and Then Backed Out Before Starting

  • Competition for talent remains steep as 59% of HR leaders expect more talent competition in the next three months.
  • Top drivers cited by candidates for accepting a new job offer include: greater flexibility (59%), better work-life balance (45%) and higher compensation (40%).

A Gartner, Inc. survey of nearly 3,500 candidates in May 2023 revealed that 50% of respondents accepted a job offer over a 12-month period but backed out prior to starting.

According to the survey, more than one-third (35%) of candidates reported they received four or more offers during their last job search. Among nearly 2,000 candidates who recently accepted an offer, 47% said they were still open to other job offers after accepting a position, while 42% believed they could find a better job if they continued looking.

“Competition for talent remains steep – our research shows 59% of HR leaders expect more talent competition in the next three months,” said Jamie Kohn, senior director in the Gartner HR practice. “We are seeing many candidates uncommitted to their new employer and keeping one foot in the job market.”

What Candidates Want

The Gartner survey found that among nearly 2,000 candidates, 59% said they chose the offer they accepted in part due to greater flexibility in when or where they work. The other top drivers cited by candidates for accepting a new job offer were better work-life balance (45%) and higher compensation (40%).

Of the nearly 3,500 candidates polled, more than half (56%) reported that the experience they have in their job is just as important to their job satisfaction as their compensation and benefits.

“Nearly 90% of candidates said they have exited a hiring process due to at least one mismatch in employee value proposition (EVP) preferences,” said Kohn. “This includes compensation and benefits, but also things like flexibility in working hours, career pathing, skills development, team diversity and management style.”

Pay Transparency and RTO Mandates Matter

Sixty-eight percent of candidates said they expect to see salary information in job postings; 64% of candidates reported they are more likely to apply to a job that lists compensation in the description. In fact, nearly half of candidates (44%) decided not to apply to a job in the 12-month period because the job description did not include salary information.

At a time when many companies are pushing return to office, candidate preferences are clear. Gartner’s survey found 75% of candidates who can work remotely (i.e., are currently hybrid or remote) prefer to work remotely more than 50% of the time. A May 2023 Gartner survey of 397 employees revealed that nearly half of employees (47%) actively looking for a new job were doing so because they want more flexibility.

“When it comes to pay transparency and return to office mandates, organizations can either enhance or impede their talent attraction efforts based on the decisions they make,” said Kohn.

Gartner clients can read more in the report: “Voice of the Candidate Survey Analysis (1Q23): Competition, Talent Attractors and Pay Transparency.”

About the Gartner ReimagineHR Conference

Gartner experts will provide additional insights on finding and retaining talent during the Gartner ReimagineHR Conference. This is the premier event for CHROs and HR leaders to learn from the latest research and Gartner experts covering talent acquisition, diversity, equity and inclusion, learning and development, total rewards, talent analytics, and HR technology. Gartner ReimagineHR will be held September 11-12 in London, October 23-25 in Florida and December 4-5 in Sydney. Follow news and updates from these events on X using #GartnerHR.

About the Gartner HR Practice

The Gartner HR practice brings together the best relevant content approaches across Gartner to offer individual decision makers strategic business advice on the mission-critical priorities that cut across the HR function. Additional information is available at Follow news and updates from the Gartner HR practice on X and LinkedIn using #GartnerHR. Members of the media can find additional information and insights in the Gartner HR Newsroom.

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