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Barcelona, Spain, November 8, 2023

Gartner IT Symposium/Xpo 2023 Barcelona: Day 3 Highlights

We are bringing you news and highlights from Gartner IT Symposium/Xpo, taking place this week in Barcelona, Spain. Below is a collection of the key announcements and insights coming out of the conference. You can read the highlights here from Day 1 and Day 2.

On Day 3 from the conference, we are sharing what a net zero roadmap for sustainable IT looks like, discussing how to supercharge digital employee experience with superapps, how CIOs can make AI an ubiquitous, transparent and ethical decision-making companion, and exploring key findings from Gartner’s latest Digital Worker Experience Survey. Be sure to check this page throughout the day for updates.

Key Announcements

A Net Zero Roadmap for Sustainable IT

Presented by Shanna Grafeld, Principal Analyst, Gartner

CIOs in enterprises with big sustainability ambitions will need to significantly up their game in order to achieve net zero in IT and act in support of the wider enterprise. In this session, Shanna Grafeld, Principal Analyst at Gartner, shared some guidelines to help CIOs improve their game to net zero.

Key Takeaways

  • “By 2025, 75% of organizations will experience ongoing electricity shortages, accelerating the push for sustainable IT.”

  • Renewable energy: Organizations should create a policy for renewable energy and use as few carbon offsets as possible.

  • Data centers: Enterprises should shift from supply efficiency to demand management.

  • “Public cloud regions powered by renewable energy can reduce GHG emissions by 70% to 90%, compared to traditional legacy data centers powered by fossil fuel energy.”

  • Digital workplace: Organizations should educate employees and drive circular economy principles.

  • Data: Enterprises should look for ways to drive data hygiene by reducing processing cycles or hosting data in low carbon locations.
  • Software: Organizations can use low carbon energy sources and run software in the right place at the right time.

 

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Supercharge Your Digital Employee Experience With Superapps

Presented by Jason Wong, Distinguished VP Analyst, Gartner

Superapps’ reach is becoming global and their impact is not just on consumers but also on workforces. In this session, Jason Wong, Distinguished VP Analyst at Gartner, discussed why superapps will become an essential part of the digital employee experience, what the technologies are behind them and how application leaders can create a successful superapp strategy.

Key Takeaways

  • “A superapp is a mobile app that provides end users (customers, partners or employees) with a set of core features reinforced by extensibility via miniapps.”

  • “Enlist business technologists and fusion teams to create a miniapp building community.”

  • “Application and software engineering leaders must evaluate creating superapps for customers, partners and employees, as well as participating in related superapp ecosystems via miniapps.”

  • “Workforce superapps provide capabilities of new work hub, business role hub, employee engagement hub, technology services hub and employee services hub in the digital workplace.”

  • “Determine if a superapp helps to better achieve business objectives for employees.”

  • “Evaluate the technology and talent needed to sustain a superapp platform.”

 

Signature Series: AI Joins the Team: “Hello World!”

Presented by Pieter den Hamer, VP Analyst, Gartner

As an intelligence multiplier and complexity orchestrator, AI is no longer a passive partner, but rather is now generating new knowledge and formulating new strategies. In this session, Pieter den Hamer, VP Analyst at Gartner, explained how CIOs can make AI an ubiquitous, transparent and ethical decision-making companion.

Key Takeaways

  • “Through another inflection point in the history of artificial intelligence, AI has now joined the team – not as a passive technology, but more and more as a decision companion.” 

  • “AI is no longer a prop but an actor, becoming an active part of the organization and an integral part of the collaboration environment.”

  • “AI is a permanent fixture of your technological landscape, permeating every aspect of your enterprise and propelling an age of ‘AI Natives’ that were born with AI and have it as part of their DNA.”

  • “About 80% of your AI projects should consist of initiatives that are within boundaries – where AI is already embedded in existing solutions or aimed at driving productivity gains. These projects typically have a time horizon of around 12 months.”

  • “Around 17% of an AI portfolio’s initiatives should be pushing boundaries – about creative plays and potentially challenging use cases, with either growth or smart reduction in mind.” 

  • “The remaining three percent of initiatives should break boundaries, offering radical new plays and daring use cases that have the potential to alter industries or create new business functions.”

 

Ten Critical Things Workers Want CIOs To Know

Presented by Tori Paulman, Sr Director Analyst, Gartner

To better engage and satisfy an increasingly demanding workforce, digital workplace application leaders must navigate a digital employee experience characterized by work friction, increasing digital dexterity and diverse preferences about applications, workplaces and meetings. In this session, Tori Paulman, Sr Director Analyst at Gartner, shared 10 insights about digital workers' sentiments, behavior toward the technology that they employ and digital workers' preferences on places to work and applications to use.

Key Takeaways

  • A recent Gartner survey of 4,800 digital workers provided 10 insights into what CIOs can do to attract, retain, upskill and make their workforce more productive.

  • “Workers believe that the CIO has the 3rd most positive impact on overall employee experience. More than even the chief human resources officer (CHRO).” 

  • “74% of workers say they intend to stay with their current organization for the next three years.”

  • “Workers are more reliant on IT for support than in 2020. In 2020, workers wanted to solve their own issues.”

  • “94% of workers opted in when asked if they will be willing to accept monitoring for personal benefits.”

  • “The greater the number of applications used, the greater the problems workers encounter. 56% of respondents said they struggle to find the information and 44% admitted to making the wrong decision due to lack of awareness.”

  • “Workers are largely satisfied with applications but their satisfaction is declining. It is now at 88%, down from 92% in 2020.”

  • “Employees are reporting they are engaging with technology in new ways. For example, 57% are using analytics tools to build customized dashboards.”

  • “Workers believe building digital skills will positively impact their career advancement , will contribute to their autonomy in work and will improve their work effectiveness . ”

  • “Workers want to be a part of planning a hybrid workplace.”

  • “When asked what their top 5 motivators to work from the corporate office were, 57% of workers said Facetime with colleagues. Having access to office equipment came in at the 2nd spot (47%).”

About Gartner

Gartner, Inc. (NYSE: IT) delivers actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities. To learn more, visit gartner.com.

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