Measurement Innovations to Support Employee Development

As leaders realize the impact that talent development programs can have on their organization, they look to learning and development (L&D) to understand how these investments are providing value. This is where having the right metrics and guidance to provide ROI back to stakeholders becomes critical.

About the book

This book focuses on defining new measurement needs and describing new analytic solutions that can boost the impact of talent development programs. Based on Gartner research and best practices formulated while deploying the world-class learning analytics tool, Gartner Metrics That Matter™, critical areas of focus include:

  • Aligning development programs to business needs
  • Creating measures that serve as leading indicators of success, isolating the programs' impact
  • Developing actionable results for C-suite decision making, and using technology to provide instant insights

This book is for heads of L&D, talent analytics leaders and other L&D professionals as they strive to help their organizations make more analytics-focused talent development decisions.

About the author

John Mattox II, Ph.D., is a Managing Consultant with Gartner and serves clients by developing measurement strategies and measuring the impact of training on critical business programs. Prior to joining Gartner, Mattox was Director of Research at KnowledgeAdvisors and led training evaluation teams at KPMG, PricewaterhouseCoopers and Arthur Andersen for 12 years. He also published “Predictive Analytics for Human Resources” with Jac Fitz-enz in 2014.

Mark Van Buren, Ph.D., is a Research Leader at SHL. He has worked with hundreds of organizations to respond to a clear shift in employee preferences for learning and an increase in employee-driven, technology-enabled development. Prior to joining SHL in 2016, Van Buren directed research and benchmarking on L&D trends at CEB, now Gartner, and the American Society for Training and Development (now ATD).

Aligning L&D’s value with the C-suite

The only true solution to bridging the gap between L&D and business leaders is to implement a portfolio evaluation approach to L&D.

Confronting scrap learning

Learning that is delivered but not applied back on the job is referred to as scrap learning. These learning activities waste employees’ time and the L&D budget.

Upcoming events

Co-author John Mattox II, Ph.D., will be speaking at the following Gartner event:

8 – 30 October 2018
Orlando, FL

Book reviews

“If you need to evaluate your investments in talent, or use HR analytics to inform business decisions, then this book is a godsend.”

Doug Gray
CEO, Action Learning Associates, and President, Nashville ATD

“This is truly an exceptional read and a gift to the learning and talent field at large.”

Kieran King
Global Vice President Customer Insight, Skillsoft

“‘Learning Analytics’ moves beyond the standard approaches to evaluation. It emphasizes the role that technology plays to make the evaluation process more efficient for large-scale organizations and more insightful for end users of the data.”

Kimo Kippen
Chief Learning Officer, Hilton Worldwide