Gartner Research

The Infrastructure and Operations Leader’s First 100 Days

Success as a new infrastructure and operations (I&O) leader depends on establishing a foundation from the beginning.

Analysts: Katherine Lord, Ross Winser

Creating an I&O vision, gauging I&O maturity and evaluating the current state of critical enablers — such as staffing expertise, capacity, the operating model and organization design — all support the ability to deliver valuable results quickly.

This research breaks down your first 100 days into six overlapping phases, each with suggested durations that you can customize. Each phase includes critical target outcomes, resources and activities, as well as some optional ideas to consider as time and resources allow.

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