Gartner Research

Predicts 2021: Digital Workplace Infrastructure & Operations

To drive business growth, I&O leaders must operationalize technology deployed reactively during the initial pandemic response into permanent, strategic solutions.

Analysts: Stuart Downes, Dan Wilson, Nathan Hill, Michael Silver, Chris Silva

By 2024, 50% of digital workplace services leaders will be promoted from I&O to a CIO/CDO direct report, an increase from 5% in 2020.

IT organizations enabled business continuity during 2020, and remote work remains critical to maintaining business operations through 2023 and beyond. 

End-user services are being transformed by dynamic digital workplace I&O that automate tasks and improve user experience. I&O leaders can use this research to operationalize remote working solutions deployed in 2020 for long-term use.

Complete the form to get your free copy.

Download the research

Refocus your attention to enable meaningful operational changes.

By clicking the "Continue" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

Contact Information

All fields are required.

  • Step 2 of 3

    By clicking the "Continue" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

    Company Information

    All fields are required.

    Optional Optional
  • Step 3 of 3

    By clicking the "Submit" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.