Gartner Research

Predicts 2021: Digital Workplace Infrastructure & Operations

To drive business growth, I&O leaders must operationalize technology deployed reactively during the initial pandemic response into permanent, strategic solutions.

Analysts: Stuart Downes, Dan Wilson, Nathan Hill, Michael Silver, Chris Silva

By 2024, 50% of digital workplace services leaders will be promoted from I&O to a CIO/CDO direct report, an increase from 5% in 2020.

IT organizations enabled business continuity during 2020, and remote work remains critical to maintaining business operations through 2023 and beyond. 

End-user services are being transformed by dynamic digital workplace I&O that automate tasks and improve user experience. I&O leaders can use this research to operationalize remote working solutions deployed in 2020 for long-term use.

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