Through 2022, technical professionals will need to deliver processes and platforms that support the shift of IT technologies to a more business-driven and application-focused model. Building these new processes and skill sets is hard enough, but the challenge is amplified by a need to do this faster than ever and without impacting compliance, availability and quality.
While most organizations were already shifting business models and processes to online services, COVID-19 suddenly made these efforts critical and overdue. Even the most traditional organizations were forced to immediately scale to meet the needs of a large remote workforce and rely on digital platforms to reach customers.
This Planning Guide describes the trends resulting from the ongoing innovation, acceleration and transformation. For each trend, this guide highlights the strategies and techniques that high-performing I&O teams are using to tackle these challenges.
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