Marketing Insights

Gartner recently gathered supply chain, operations and technology executives from across the globe for a Leaders in Action event focused on delivering ROI through autonomous operations. Bristol Myers Squibb shared how they transformed their Product Development & Supply (PDS) organization into a resilient, predictive, and patient-ready digital ecosystem.

Chief supply chain officers have rarely agreed on the economic outlook, and 2027 is no exception. Optimists and pessimists are evenly divided. Yet a clear majority expects at least one region to slip into recession. The apparent contradiction is less puzzling than it looks. For CSCOs, conditions are not merely mixed. They coexist. One business segment may stagnate while another expands. Tariffs may squeeze margins in one market but spare the next. Energy may be scarce and costly in one region, yet plentiful and cheaper elsewhere. That leads us to the one point on which most executives agree: another shock is coming. They simply do not know where it will land.

There is growing social and political push back on the AI data center build out and significant concerns about AI safety, recently echoed by the leaders of many leading AI companies.. A lot of the uncertainty surrounding AI’s future stems from a lack of clarity on whether it will be a net positive for us — individually and collectively.

The general framework in which CSCOs operate may feel familiar, but leaders must adapt to fast-moving, erratic shifts. They must continually assess their capabilities, discard what is no longer needed, upgrade others, and add new ones.