Jane-Anne Mennella analyzes Customer Experience for marketing leaders. Her areas of focus include user experience, usability, user research methodologies, personas and journey mapping. She helps clients understand and utilize best practices for starting and improving their customer experience, gaining insight into their customers and in building test-and-learn cultures.
Before joining Gartner, Ms. Mennella held several positions as VP and Director of Customer Experience and served as a Director of Customer Insight and Optimization. She worked to define, implement and continuously optimize the overall customer experience and champion the use of an array of testing methodologies to ensure usability and understand client needs, values and drivers.
Optimization, Customer Experience and UX/User Research ConsultantMerck & Co.
Director of Service ExperienceWyndham Hotel Group
Director of Customer Insight and Optimization