Gartner Expert

Thomas E. Murphy

Sr Director Analyst

Thomas Murphy advises software engineering leaders on how to effectively utilize collaborative practices to drive customer value. He specializes in DevOps, software quality, and application development, and his research covers culture and practices for high performing teams, continuous quality and autonomous test automation. Mr. Murphy provides guidance to CIOs and senior technology leaders, as well as software and service providers who are refining their product strategies and positioning. He is the Vendor Lead Analyst for ServiceNow.

Previous experience

Mr. Murphy has more than 30 years of experience in IT, spending time as a developer, product manager, technical editor and industry analyst. Prior to rejoining Gartner, he worked at Microsoft in the Visual Studio TFS group. Previously, he was an analyst with Meta Group and Gartner. He served on the board of directors for the OMG and led product strategies at ObjectShare. Early in his career, he was a technical editor at Software Development and AI Expert magazines; he also built custom tools for scientific research and embedded systems. His development experience spans embedded systems, Smalltalk, Java, and C/C++ utilizing agile practices.

Professional background


Group Program Manager


Vice President


Director of Marketing

Areas of coverage

Applications and Software Engineering Leaders

Software Engineering Technologies

Agile and DevOps


Computer Engineering and Mathematics, Ohio State University and University of Utah

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Top Issues That I Help Clients Address

1Selection of tools and techniques for the testing of software - the impact of ML/AI

2Adoption of DevOps practices including CI/CD, TDD, Communities of Practice and innersourcing

3Choice of DevOps toolchain components and building value stream platforms

4ServiceNow - general directions, partnering, and platform

5Evolving testing practices shift left/right, chaos engineering, continuous quality