Gartner Expert

Thomas E. Murphy

Sr Director Analyst

Thomas Murphy is focused on how IT organizations can utilize collaborative practices to drive customer value. He is currently the Vendor Lead Analyst for ServiceNow and is focused on the practices of DevOps, Software Quality, and Application Development. His research covers culture and practices for high performing teams, continuous quality and autonomous test automation. Mr. Murphy provides guidance to Sr. IT management as well as IT professionals and also works with software and service providers to develop product strategies and positioning guidance.

Previous experience

Mr. Murphy has more than 30 years of experience in IT, spending time as a developer, product manager, technical editor and industry analyst. Prior to rejoining Gartner, he worked at Microsoft in the Visual Studio TFS group. Previously, he was an analyst with Meta Group and Gartner. He has served on the board of directors for the OMG and led product strategies at ObjectShare. Early in his career, he served as a technical editor at Software Development and AI Expert magazines and built custom tools for scientific research and embedded systems. His development experience includes embedded systems, Smalltalk, Java, and model-based environments and agile techniques.

Professional background


Group Program Manager


Vice President


Director of Marketing

Areas of coverage

Application Leaders

Application Architecture, Development, Integration and Platforms

Agile and DevOps


Computer Engineering and Mathematics, Ohio State University and University of Utah

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Top Issues That I Help Clients Address

1Selection of tools and techniques for the testing of software - the impact of ML/AI

2Adoption of DevOps practices including CI/CD, TDD, Communities of Practice and innersourcing

3Choice of DevOps toolchain components and building value stream visibility

4ServiceNow - general directions, partnering, and platform

5Evolving testing practices shift left/right, chaos engineering, continuous quality