Founded over a century ago, Shimojima is a long-established company in the packaging industry and is an integrated business, conducting product planning, manufacturing and wholesale, store operations and direct online sales. Its customers are diverse, ranging from consumers to corporations, and its sales channels are varied. The company needed to manage its various customer touchpoints effectively and organically, so it has undertaken a shift toward omnichannel.
Shimojima is undertaking an omnichannel strategy to expand its sales channels and is exploring ways to create new business through organic customer management via data integration and through digital transformation.
Shimojima expected its product lineup to further expand, so it faced the challenge of designing an optimized supply chain system, such as using electronic data interchange (EDI) and API to integrate data, including data from its suppliers.
In addition, Shimojima needed to raise its profit margin by optimizing processes from manufacturing to wholesale and retail, so it had to remake and deploy a variety of in-house systems to improve operational efficiency.
Gartner provided the following actionable, objective insights and expert guidance on:
With the support of Gartner:
Industry:
Wholesale
Revenue:
US$423 million (consolidated, in FY ending March 2021)
Employees:
807 (consolidated, as of March 31, 2021)
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