Gartner Research

Top Use Cases For Digital Employee Experience (DEX) Tools

Detect, diagnose and remediate end user technology issues

Analyst(s): Tom Cipolla, Dan Wilson

Despite growing digital workplace investment, the employee experience with technology remains a “black box” for most I&O leaders.

DEX tools can provide a deeper understanding of employees’ experiences with digital technologies and enable digital workplace teams to build an approach focused on employees’ individual preferences.

Using this infographic, I&O leaders can easily identify the top DEX use cases that will help you measure and improve holistic digital employee experience, discover unreported issues and sources of digital friction, increase efficiency through actionable insights, reduce cost and accelerate value realization from your technology deployments.

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