Gartner Research

Remedy Corp. Remedy CRM

Published: 21 March 2001

ID: G0096835

Analyst(s): Jim Davies

Summary

Remedy Corporation, traditionally known for help desk software, extended its application suites to include CRM. This follows the acquisition and integration of relevant technology from Baystone and Pipestream. The suite of four modules is built on Remedy's established Action Request (AR) System and provides CRM functionality for mid-sized companies looking to automate their front-office processes. The solution is supported on a range of platforms and is accessible through several clients. Remedy CRM builds on the company's existing strengths, but does have limitations in certain areas.

Table Of Contents
  • Corporate Headquarters
  • Overview
  • Analysis
    • Service and Support
    • Distribution
  • Pricing
    • GSA Pricing
  • Competitors
    • Onyx
    • Applix
    • Siebel
  • Strengths
    • Multiplatform Support
    • Call Management
    • Rapid Implementation
  • Limitations
    • CSS Functionality
    • Vertical Markets
    • Language Support
  • Insight

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