Published: 21 March 2001
Analyst(s): Jim Davies
Remedy Corporation, traditionally known for help desk software, extended its application suites to include CRM. This follows the acquisition and integration of relevant technology from Baystone and Pipestream. The suite of four modules is built on Remedy's established Action Request (AR) System and provides CRM functionality for mid-sized companies looking to automate their front-office processes. The solution is supported on a range of platforms and is accessible through several clients. Remedy CRM builds on the company's existing strengths, but does have limitations in certain areas.
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