Setagaya, the most populous among Tokyo’s 23 cities with a population of 920,000 and 490,000 households, is the largest basic municipality in Japan, excluding ordinance-designated cities. Its IT investments had increased, had become more complex and needed to be closely examined. During the construction of the new main office and other facilities, COVID-19 forced the municipality to find the best approach for digital transformation (DX) using digital technology to protect the residents while optimizing costs.
City of Setagaya, Tokyo