“The world is changed.” The famous opening of the film series The Lord of the Rings is also true for IT asset management (ITAM). Digital business has changed the way technology assets are deployed, used and managed. It even changed the very definition of “technology asset.” Sourcing and vendor management leaders must now step up their game to survive in the new, digital world.
“Gartner defines a ‘technology asset’ as one that can generate, receive or process digital information to support business activity,” explains Stephen White, research director at Gartner. “Things like ownership, subscription status or location are not important anymore. What matters is that all assets are governed and managed according to ITAM principles and best practices.”
Gartner has identified two key developments that will shape ITAM until 2020.
No. 1: Dissatisfaction with software asset management (SAM) tools
Through 2020, only 25% of enterprises will be satisfied that their SAM tool purchases align well with prepurchase expectations of value. This is an increase in satisfaction by only 2% compared to 2016.
“SAM is becoming more challenging every year,” says Roger Williams, research director at Gartner. “Increasingly complex license agreements in conjunction with the shift to the cloud require a mature SAM practice to deliver optimal value.”
To make sure their organization achieves desired results, sourcing and vendor management leaders must create a conservative business case for SAM tool investments and develop the capabilities required to deliver expected benefits. When purchasing a tool, they should validate whether it will meet their needs, for example, though RFIs, RFPs and proof-of-concept testing.