Jenny Sussin is the Managing Vice President for Sales and Customer Experience research within the IT leaders organization.
Prior to becoming the MVP, Ms. Sussin was a Research Vice President at Gartner covering customer experience, social CRM, and the next generation of customers.
Prior to joining Gartner, she worked for IBM where she was directly responsible for managing the concept, development and execution of social media strategy for IBM's largest customer event.
Social Business Lead - Information On Demand Conference
B.A., Communications/PR, Marist College
1Developing a social analytics strategy
2Using social media for customer service
3Choosing social media application vendors
4Defining social media metrics
5Determining the business value of social media