Gartner Expert

Jenny Sussin

Practice Vice President

Jenny Sussin is the Practice VP for Employee Experience Technology within the IT leaders organization.

Previous experience

Prior to becoming PVP, Jenny was the Managing Vice President of the Customer Experience & Sales research team within ITLTP.

In the first leg of her Gartner journey, Jenny was a Research Vice President at Gartner covering customer experience, social CRM, and the next generation of customers.

Pre-Gartner, she worked for IBM where she was directly responsible for managing the concept, development and execution of social media strategy for IBM's largest customer event.

Professional background


Social Business Lead - Information On Demand Conference


B.A., Communications/PR, Marist College

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Top Issues That I Help Clients Address

1Understanding our research team's coverage of Employee Experience Technology

2Questions/concerns about the Gartner research process

3Connecting clients with experts on technology impacting the Future of Work

4Mapping out how we can support clients' Employee Experience Technology initiatives

5Ensuring we deliver upon Gartner's promised value proposition.