Gartner Expert

Jenny Sussin

Group Vice President

Jenny Sussin is the Group VP for Gartner's Sales & Customer Service Practice. In this role, she is responsible for leading our R&A team in equipping Sales and Customer Service & Support leaders with the insights they need to succeed in their role today, and build out the functions of tomorrow.

Previous experience

Prior to leading the Sales & Customer Service practice, Jenny was a Practice VP in our HR practice where she was responsible for building out our analyst research pillar.

Prior to moving into the HR practice, Jenny served in several leadership roles in our ITL practice including Practice VP of Employee Experience Technology and Managing VP of the Customer Experience & Sales research team.

In the first leg of her Gartner journey, Jenny was a Research Vice President at Gartner covering customer experience, social CRM, and the next generation of customers.

Pre-Gartner, she worked for IBM where she was directly responsible for managing the concept, development and execution of social media strategy for IBM's largest customer event.

Professional background


Social Business Lead - Information On Demand Conference


B.A., Communications/PR, Marist College

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Top Issues That I Help Clients Address

1Understanding our research team's coverage of Employee Experience Technology

2Questions/concerns about the Gartner research process

3Connecting clients with experts on technology impacting the Future of Work

4Mapping out how we can support clients' Employee Experience Technology initiatives

5Ensuring we deliver upon Gartner's promised value proposition.

Latest research and insights