Gartner Expert

Jenny Sussin

Managing Vice President

Jenny Sussin is the Managing Vice President for Sales and Customer Experience research within the IT leaders organization.

Previous experience

Prior to becoming the MVP, Ms. Sussin was a Research Vice President at Gartner covering customer experience, social CRM, and the next generation of customers.

Prior to joining Gartner, she worked for IBM where she was directly responsible for managing the concept, development and execution of social media strategy for IBM's largest customer event.

Professional background


Social Business Lead - Information On Demand Conference


B.A., Communications/PR, Marist College

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Top Issues That I Help Clients Address

1Developing a social analytics strategy

2Using social media for customer service

3Choosing social media application vendors

4Defining social media metrics

5Determining the business value of social media