Gartner Expert

Marko Sillanpaa is a Research Director focused on the content/ document space. Mr. Sillanpaa has extensive knowledge of content services platform (CSP) (formally, enterprise content management [ECM]) as well as content services applications (CSA) and components (CSC). This experience covered a broad range of CSP-related technologies such as records management, multilingual authoring, web content management, document management, and business process management for vertically diverse clients for various line of business and back office solutions. An area of focus is on the overlapping technology spaces of purpose built content solutions and custom solutions developed on content services platforms and how these platforms differ.

By advising on technology selection and best practices, he helps organizations reduce operational costs and improve employee effectiveness while maintaining privacy, security and regulatory compliance as necessary. He has a deep understanding of the capabilities and challenges in implementing complex solutions and he applies this in his advice to clients, offering pragmatic guidance to complex tactical and strategic problems.

By advising on technology selection and best practices, he helps organizations reduce operational costs and improve employee effectiveness while maintaining privacy, security and regulatory compliance as necessary. He has a deep understanding of the capabilities and challenges in implementing complex solutions and he applies this in his advice to clients, offering pragmatic guidance to complex tactical and strategic problems.

Previous experience

Professional background