Gartner Information Technology Expert

Marko Sillanpaa

Sr Director Analyst

Marko Sillanpaa is a Research Director and has a dual focus in the Content Insights & Legal group. In the content space, Mr. Sillanpaa has extensive knowledge of content services platform (CSP) (formally, enterprise content management [ECM]). This experience covered a broad range of CSP-related technologies such as records management, multilingual authoring, web content management, document management, and business process management for vertically diverse clients for various line of business and back office solutions. In the legal space, he has extensive knowledge on legal document management (LDM) and contract life cycle management (CLM). His primary focus is on the overlapping technology spaces of purpose built LDMS or CLM solutions and custom solutions developed on content services platforms.

By advising on technology selection and best practices, he helps organizations reduce operational costs and improve employee effectiveness while maintaining privacy, security and regulatory compliance as necessary. He has a deep understanding of the capabilities and challenges in implementing complex solutions and he applies this in his advice to clients, offering pragmatic guidance to complex tactical and strategic problems.

Previous experience

Mr. Sillanpaa has more than 20 years of experience in information technology focusing on content technology. He has worked for various vendors and consultancies, advising on product strategy, content strategy for various industries. He has worked on various roles throughout his career encompassing business analysis, solutions architecture, application software development, partner development, market messaging, and mergers & acquisitions.

Prior to Gartner, he ran his own consultancy for content services vendors focused on product strategies between tools and vendors. He was also the co-founder and author of a blog which focused on CSP technologies for over ten years.

Professional background


Director of Product Strategy

Hyland Software

Strategic Enterprise Consultant

Areas of coverage

Digital Workplace Program

Digital Workplace Applications

Corporate Legal and Compliance Technologies

Legal and Compliance Technology and Analytics


B.S., Computer Systems, Florida Atlantic University

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Top Issues That I Help Clients Address

1Developing content services and digital workplace strategies

2Content services vendor selection decisions

3Content services platforms vs. content services applications

4Content services within work stream collaboration

5Preparing for migration to new solutions on-premises and in the cloud