Infrastructure & Operations

Keep pace with technology innovations and meet your digital business goals

Evaluate I&O capabilities to drive better business outcomes

IT Score for Infrastructure & Operations (I&O) is a strategic planning tool for the head of I&O to help with:

  • Strategic planning: Understand how well your function is performing in its current state.
  • Functional transformation: Support short- and long-term planning by clearly identifying the next steps and associated resources.
  • Resource allocation: Ensure alignment of strategy and resources with market opportunities and business needs.

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Measure, prioritize and improve the performance of your function

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    In the past I used to spend a lot of time on research, but after having a Gartner subscription, I can search a specific subject and get an immediate answer. Gartner's presentations are so rich in information that they will answer all of my questions.

    Ronald Dsa

    Infrastructure Director, OSN - Dubai

    I&O leaders must successfully scale digital initiatives to deliver growth

    I&O leaders have to be active contributors toward their organizations' digital success in delivering growth by helping scale digital initiatives throughout the enterprise. Infrastructure and operations (I&O) leaders have to do so primarily by better aligning their capabilities with the business, delivering improving quality and lowering costs. 

    IT operations management 2025: shift to succeed -- continuous insights, continuous agility, and continuous optimization

    How we address your top challenges

    Changing business and technical requirements, including the shift toward digital business and automation, require I&O leaders to evolve and advance their skills to stay relevant. I&O leaders must implement innovative strategies that embrace technology innovations to stay ahead and impact business outcomes. 

    Leadership Vision for 2021: Infrastructure and Operations Leader

    The pandemic increased infrastructure and operations visibility, and I&O leaders must build on infrastructure-led innovation to define their roles and secure I&O’s future. To be enablers of organizational success, I&O leaders must champion infrastructure-led innovation as their strategy.

    Ignition Guide to Efficient Cost Management in I&O

    Due to uncertain economic conditions, infrastructure and operations (I&O) leaders face increasing pressure to manage their costs. I&O leaders can use this step-by-step guide to help set up a process for evaluating and selecting cost management initiatives for I&O.

    Transforming I&O Skills to Remain Viable Through 2022 and Beyond

    I&O leaders face changing business and technical requirements so diverse that, without wholesale skills transformation, their organizations risk becoming obsolete. Use this research to transform your leadership and operational skills. 

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    Gartner has research and tools focused specifically on I&O processes, technologies and human capabilities to enable your desired business outcomes.