Infrastructure & Operations

Keep pace with technology innovations and meet your digital business goals

Evaluate I&O capabilities to drive better business outcomes

IT Score for Infrastructure & Operations (I&O) is a strategic planning tool for the head of I&O to help with:

  • Strategic planning: Understand how well your function is performing in its current state.
  • Functional transformation: Support short- and long-term planning by clearly identifying the next steps and associated resources.
  • Resource allocation: Ensure alignment of strategy and resources with market opportunities and business needs.

Download the IT Score report

Measure, prioritize and improve the performance of your function

By clicking the "Continue" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

Contact Information

All fields are required.

  • Step 2 of 3

    By clicking the "Continue" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

    Company Information

    All fields are required.

    Optional Optional
  • Step 3 of 3

    By clicking the "Submit" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

    In the past I used to spend a lot of time on research, but after having a Gartner subscription, I can search a specific subject and get an immediate answer. Gartner's presentations are so rich in information that they will answer all of my questions.

    Ronald Dsa

    Infrastructure Director, OSN - Dubai

    I&O leaders must successfully scale digital initiatives to deliver growth

    I&O leaders have to be active contributors toward their organizations' digital success in delivering growth by helping scale digital initiatives throughout the enterprise. Infrastructure and operations (I&O) leaders have to do so primarily by better aligning their capabilities with the business, delivering improving quality and lowering costs. 

    IT operations management 2025: shift to succeed -- continuous insights, continuous agility, and continuous optimization

    How we address your top challenges

    Changing business and technical requirements, including the shift toward digital business and automation, require I&O leaders to evolve and advance their skills to stay relevant. I&O leaders must implement innovative strategies that embrace technology innovations to stay ahead and impact business outcomes. 

    Leadership Vision for 2019: Infrastructure and Operations Leader

    I&O leaders have to be active contributors toward their organizations' digital success in delivering growth by helping scale digital initiatives throughout the enterprise. Gartner can help you better align your capabilities with the business, deliver improved quality and lower costs.

    How to Build Digital Business Excellence by Reinventing I&O

    Digital business transformation is an imperative for many organizations; however, if I&O organizations do not develop new capabilities, they will limit their own success. Gartner provides the insights you need to deliver competitive advantage through transformational, product-centric leadership.

    Evolve Your I&O Organization to Remain Relevant in the Cloud Era

    Cloud computing forces organizations to change, but I&O leaders find themselves in a particularly challenging position as they are usually initially held responsible for the success of the cloud computing implementation. Gartner has the tools you need to improve the success of a long-term cloud strategy.

    Questions about becoming a Gartner client?

    Experience Gartner conferences

    Master your role, transform your business and tap into an unsurpassed peer network through our world-leading virtual and in-person conferences.

    Learn more about how we can help you achieve your mission-critical priorities.

    Gartner has research and tools focused specifically on I&O processes, technologies and human capabilities to enable your desired business outcomes.