A core challenge CIOs express is the inability to say “no” to colleagues and executives who are accustomed to thinking of the CIO and IT as service providers. In a service provider relationship, the business sets expectations that service providers are never supposed to say “no,” even when resources are scarce or the request lacks business value. Tremendous IT resources are squandered yearly due to this dynamic.
This research focuses on how CIOs can say “no,” rather than why they should.
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