Gartner Research

Cool Vendors 2020: Digital Innovation Thriving Amid Winds of Change

A Gartner Trend Insight Report

Expert(s): Adrian Leow, Rita Sallam, Carlie Idoine, Adrian Lee, Daryl Plummer

The accelerated pace of change experienced by most organizations throughout 2020 has driven home the need to embrace digital innovation to thrive.

CIOs should evaluate and leverage Cool Vendors capabilities to identify and embrace emergent opportunities that will hone their competitive advantage.

In this Special Report, we explore how Cool Vendors are:

  • Exploiting connections between an expanding set of people, businesses and processes to deliver digital business and remote working outcomes
  • Using artificial intelligence to enhance decision making, create entirely new products and remake the customer experience
  • Making the use of new technologies more effective, ethical, secure and safe to reduce vulnerabilities

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