The convergence of changing consumer behavior and turbulent market forces has disrupted the retail industry around the globe. Moreover, advancing digital capabilities, governmental intervention, social and political unrest, environmental concerns and lingering impacts of the pandemic have all derailed the value models of many traditional retailers.
Most markets are also experiencing historic levels of inflation, continued supply chain disruption and a threat of recession that will alter consumer behavior. Changes in consumer behavior, more than any other trend, will have the greatest impact on value in retail.
Retail CIOs can use this research to address the immediate imperative of managing continued market volatility..
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