Gartner Research

Mitel SX-2000 Systems

Published: 08 June 2001

ID: G0092801

Analyst(s): Rich Costello


LIGHTWARE 30 is still the current release of call control software for the SX-2000 system; it doubles the SX-2000's port capacity to a maximum of 4,224 ports supported in a single system. The Mitel IP Protection Plan offers Mitel SX-2000 customers running the latest software release an upgrade to a Mitel IP-PBX platform. Mitel OPS Manager is a Java-based system management tool that enables end users to control the maintenance and operation of a network of SX-2000 systems. A new Mitel/March Networks messaging application called March Networks 6530 Speech Enabled Unified Messaging was announced in May 2001. Mitel features automatic call distributor (ACD) products designed to complement the call center capabilities of the SX-2000 system; the solutions include Mitel ACD 2000 and Mitel Networked ACD. This report describes some of March Networks' announced brand name changes to existing Mitel products.

Table Of Contents
  • Corporate Headquarters
  • Overview
  • Analysis
    • SX-2000 LIGHT
    • LIGHTWARE 30 Call Control Software
    • SX-2000 MICRO LIGHT
    • Fiber Interface Modules (FIMs)
    • Superset 4000 Series Telephones
    • Attendant Consoles
    • Mitel OPS Manager
    • Mitel Messaging
    • Mitel Call Center Solutions
    • Mitel Data Integrated Voice Applications (DIVA) Architecture
    • Mitel Ipera 2000
    • New Branding Strategy
  • Pricing
    • GSA Pricing
  • Competitors
  • Strengths
    • PBX Call Control
    • Embedded Gateway
    • Networking
    • Hospitality
    • QSIG Support
  • Limitations
    • IP-Enabled SX-2000
    • Older PBX Technology
    • Migration Strategy
  • Insight

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