Gartner Research

Building and Maturing a Vendor Management Capability Primer for 2018

Gain the stability to manage traditional vendors and the agility to onboard and manage newer, innovative vendors.

Analysts: Christopher Ambrose, Joanne Spencer

Building and maturing a vendor management capability involves developing and enhancing a discipline for managing tech vendors and service providers that optimizes business outcomes. This involves implementing:

  • A disciplined vendor management framework and governance structure
  • A gap assessment and roadmap for vendor management maturity
  • A vendor management organization or function as a center of excellence
  • Bimodal processes to support digital initiatives business agility
  • A marketing mindset to drive adoption of a vendor management discipline
  • Vendor management value metrics that go beyond cost optimization

Develop a framework for implementing a model to improve and advance technology vendor management with Gartner's help. 

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