Infrastructure-led disruption (ILD) enables organizations to embrace risk and deliver continuous innovation. To deliver ILD, I&O leaders are beginning to leverage disruptive technologies, such as automation, new cloud services, artificial intelligence/machine learning (AI/ML), and new processes and people. In doing so, they create new business opportunities and revenue streams, while building systemic organizational resilience and adaptability
I&O leaders can use this research to leverage a platform-based operating model to enable infrastructure-led disruption and business innovation.
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