Gartner Research

PeopleSoft Vantive HelpDesk

Published: 12 July 2001

ID: G0090461

Analyst(s): John Inverso

Summary

PeopleSoft has begun the integration of its help desk software with its CRM solutions. However, Vantive HelpDesk is not part of that integration. The product has not been discontinued; rather, PeopleSoft is still supporting and selling Vantive HelpDesk for the foreseeable future. PeopleSoft simply chose not to use the Vantive platform for its foray into service desk/CRM integration. As it stands, Vantive HelpDesk remains a competent internal IT help desk package with some strong tracking and self-help features. It has a good reputation for scalability and ease of use.

Table Of Contents
  • Corporate Headquarters
  • Overview
  • Analysis
  • Pricing
    • GSA Pricing
  • Competitors
  • Strengths
    • Highly Scalable
    • Hardware and Software Tracking
    • User Self-Help Facilities
  • Limitations
    • Extra Cost for Management Platform Integration Module
    • Limited Life Span
  • Insight

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