Gartner Research

Designing the Agile Organization: Design Principles and Practices

Published: 06 January 2004

ID: G00119216

Analyst(s): Diane Morello, Christopher Ambrose


The design principles of organizational agility help IS organizations strike a sustainable balance between change and order. Pursued collectively, they help CIOs and IS organizations adapt to multiple constituencies, multiple choices, changing demands, new services and high expectations. This report explores the organizational design principles of IS agility.

Table Of Contents
  • Management Summary
  • Introduction
    • Responding to Multiple Forces
    • Objectives of Organizational Agility
  • The Fundamental Principles of Designing an Agile Organization
    • Develop a Sourcing Strategy
    • Adopt Resource Management
    • Build and Reinforce Competencies
    • Cultivate and Identify Leaders
    • Use Process as Organizational Glue
    • Set the Structure of the IS Organization
    • Develop Discipline in Change Readiness
  • Recommendations
  • Case Study No. 1: Food Service Distributor
  • Case Study No 2: Manufacturer
  • Case Study No. 3: Financial Services Company
  • Case Study No. 4: Technology Manufacturer
  • Related Research

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