CIOs: Break Through Culture Barriers to Enable Digital Transformation

Many CIOs see culture as a barrier to scaling digital transformation, but culture can be an enabler.

Although 64% of CIOs perceive culture as a barrier to achieve their digital ambitions, 25% perceive culture as an enabler, according to Gartner research.

Change is the new normal.

The right culture is one of the most important requirements to achieve digital transformation. Gartner predicts that by 2021, CIOs will be as responsible for culture change as chief HR officers.

The graphic shows the existence of culture barriers in organizations. 64% of CIOs perceive culture as a barrier to achieve their digital ambition. 25% perceive culture as an enabler.

Attributes that may be culture barriers for some are, in fact, enablers for others. These attributes include the leader’s tone at the top, management style and level of employee engagement.

CIOs can use the following tactics to turn those attributes from barriers into enablers for achieving digital culture change:

  • Change the conversation away from culture as a barrier toward culture as an enabler. Just the way in which culture is discussed will start to change it
  • Be more specific about the desired culture change. Culture is the mindset and practices that shape behavior. Manage employees toward those new mindsets and practices.
  • Design a roadmap for culture change to address long-term goals.

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Gartner clients can read more in “Survey Analysis: CIOs Must Engage in Culture Change for Digital Business Success” by Christie Struckman, et al. More information on digital leadership can be found in the Gartner Featured Insight research collection “Scaling Digital Leadership,” a collection of research that explores the dimensions of leadership that will help CIOs scale — personally and as an organization — to produce a sustained return on technology investment.

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