The Recipe for a Digital Workplace

Business leaders must transform their employees’ day-to-day experiences to create a truly digital workplace.

A digital workplace enables new, more effective ways of working; raises employee engagement and agility; and exploits consumer-oriented styles and technologies. It is based on the assumption that engaged employees are more willing to change roles and responsibilities and embrace new technology, enabling organizations to capitalize on the creativity of their workforce and deliver better business outcomes.

“The end result of a successful digital workplace is greater customer-centricity, more employee-led innovation, accelerated process outcomes, higher employee retention and greater appeal to prospective employees,” says Matt Cain, distinguished VP analyst at Gartner. 

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Gartner Digital Workplace Summit 2020


While each digital workplace is different, they tend to face similar challenges and opportunities. Ahead of the 2019 Gartner Digital Workplace Summit, Gartner has identified seven crucial ingredients to creating an effective digital workplace.


This article has been updated from the original, published on July 21, 2016 to reflect new events, conditions or research.

Gartner clients can read more in the full report, “Recipe for Digital Workplace Execution: Transform the Employee Experience" by Matthew W. Cain, et al. More information on the future of the digital workplace can be found in the Gartner Featured Insight research collection “A Digital Workplace is Crucial to Digital Transformation.” This research highlights the key opportunities for forward-looking application leaders responsible for digital workplace initiatives.

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Blockchain introduces a new vector to accelerate the move to digital business. This allows enterprise architecture and technology and innovation leaders to create or represent assets in a digital context and to create a new, decentralized economic and societal model.

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