August 11, 2021
August 11, 2021
Contributor: Mary Baker
To gain competitive advantage around the future of work, organizations must address this divide.
As employers forge ahead with future-of-work strategies, they may think they’re addressing employees’ growing demands for hybrid working models and increased flexibility, but Gartner data shows a chasm exists between executives and employees over what is actually being delivered. Failing to acknowledge these sentiment gaps could fatally damage employee experience.
The 2021 Gartner Hybrid Work Employee Survey of 4,000 employees globally reveals six key areas where there is a significant divide between how employees and executives feel.
Learn more: Future of Work Reinvented
“If left unaddressed, these gaps may lead to a critical failure to build trust and employee buy-in for future-of-work plans — and make it hard to attract and retain critical talent,” says Alexia Cambon, Director, Research, Gartner.
“While 72% of executives agree they can work out their own flexible work arrangement with their manager, only half of employees feel they have that same privilege,” says Cambon. “Establishing a culture of flexibility — where flexible work is the norm, not the exception — is crucial to the success of hybrid work.”
This gap between executives and employees could further disadvantage employees if decision-makers have a fundamentally different experience of remote work than the majority of the workforce. Designing the hybrid work experience will require leaders to adopt the vantage point of all populations of the workforce, particularly those which do not have a productive home environment to work from.
This distrust extends to rewards and recognition — just 47% of employees believe that employees who help the organization achieve its strategic objectives are fairly rewarded and recognized, compared to 73% of executives.
“Without trust, employees may feel wary of sharing their honest opinions about how, where and when they want to work,” says Cambon. “According to our most recent survey on hybrid work, only 56% of employees agree they feel welcome to express their true feelings at work, compared to 74% of executives.”
After more than a year of increased autonomy, employees are demanding increased flexibility, but this gap suggests that employees do not feel their desire to influence how, where and when they work is always being heard.
This data shows a clear disconnect between how executives and employees perceive their organization’s messaging and intent around future-of-work decisions. It's a disconnect that could further exacerbate employee distrust in leadership decision-making.
Equity, diversity, fairness and a shared sense of purpose are becoming increasingly key to employee experience, and this data highlights an important gap in perceptions — despite growing demands for organizational diversity. Decision-makers must take this disconnect into account if they are to design an inclusive hybrid work strategy that prioritizes diversity and equity.
Join your peer CHROs and senior HR executives from leading organizations to discuss specific HR challenges and learn top HR trends and priorities.
Recommended resources for Gartner clients*:
6 Key Gaps Between Leader and Employee Sentiment on the Future Employee Experience
Redesigning Work for the Hybrid World
Sustaining Culture in a Hybrid Work Environment
*Note that some documents may not be available to all Gartner clients.