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IT leaders, often operating in "firefighting mode," fail to look beyond the next task to understand IT service costs or the impact IT has on the business. IT organizations need to develop a service provider mindset to align IT goals with those of the business and to be relevant into the next decade.
Table of Contents
Run IT Like an ESP
Identify IT Costs and Optimize IT Spending
Provide IT Financial Transparency
- Run IT Like an ESP
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