Conference Updates

November 11, 2021

Gartner IT Symposium/Xpo 2021 EMEA: Day 4 Highlights

We are bringing you news and highlights from Gartner IT Symposium/Xpo, taking place this week virtually in EMEA. Below is a collection of the key announcements and insights coming out of the conference. You can also read the highlights here from Day 1, Day 2 and Day 3

On Day 4 from the conference, we are covering sessions that cut through the hype to explain 5G's roadmap, highlight how governments are sustaining and accelerating digital government, and explain how organizations can move beyond their current state by reading the signals that help them determine their direction. Be sure to check this page throughout the day for updates.


Key Announcements

The 5G Scenario

Presented by Nick Jones, Distinguished VP Analyst, Gartner

5G promises wide area networking to compete with Wi-Fi, ultra-low latency for machines and robots, private networks, slicing, IoT, location tracking and other new features. But the promise isn't yet reality. In this session, Nick Jones, Distinguished VP Analyst at Gartner, explained what 5G will achieve and what IT leaders should do about it.

Key Takeaways

  • “5G will be the standard. The question is not will you adopt 5G, but the real question is how do we get to that point?”

  • “Telcos will be using edge computing to move up the value chain of new services, like hosted-AI services or hosted virtual reality.”

  • “As 5G is maturing, consumer 5G will create new ecosystems like vehicle to vehicle, self-driving cars, connected healthcare or robots and delivery drones.”

  • “5G security will remain complex. The good news is 5G has new features to improve security. The bad news is that those features are there mostly to protect the operators’ revenue, not to protect your data.” 

  • “IT leaders should create a 5G roadmap, consider private 5G as technology matures and explore 5G opportunities.”

  • “5G will never replace Wif-Fi. The only thing 5G will replace (eventually) is 4G.”

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Government: The New Era for CIOs Requires Your to Take These Three Action

Presented by Bill Finnerty, VP Analyst, Gartner

Government leaders face evolving challenges brought about by the pandemic and its aftermath. In this session, Bill Finnerty, VP Analyst at Gartner, provided three actions that public-sector CIOs and IT leaders can take to sustain and accelerate digital government.

Key Takeaways

  • “Three critical actions for public-sector CIOs in 2022 are: Adapt; Integrate; and Scale.”

  • “Adjust your approach to strategy to be more like crisis response by implementing adaptive strategy.” 

  • “There are four core practices of adaptive strategy: start execution as early as possible; respond to changes as they happen; involve everyone in strategy; and embrace and explore uncertainty.”

  • “Governments fail to take a modern approach to integration. Scaling digital will require that not only IT professionals can integrate systems and data, but that you can also enable other types of integrators, such as business technologists.”

  • “Recent Gartner surveys show that practices, such as human-centered design, personas, journey maps, and product management, are essential to scaling digital and delivering value.”

  • “Governments are trailing others in creating value from the use of these enablers across the enterprise, when widely used or extensively used.”

  • “By implementing and scaling the use of digital enablers, your organization can reap new value and accelerate the adoption of your digital services.”

Where Next? Signals and Patterns You Can Use

Presented by Chris Howard, Distinguished VP Analyst, Gartner

As organizations consider their next move heading into 2022, questions such as “Which path to take?” or “Who to partner with?” are top of mind. In his session, Chris Howard, Distinguished VP Analyst at Gartner, wrapped up the major themes from Gartner IT Symposium/Xpo, covering the four focal issues from Boards of Directors (BoDs) and CEOs and the signals and design patterns within each that enterprises can use to implement the future. 

Key Takeaways

  • “BoDs and CEOs are focused on four areas that give permission to CIOs to move quickly and act boldly, and produce strong digital results.”

  • “Each focal issue has signals that require subsequent action and design patterns, or technology initiatives, that support such action.”

  • “Sustained Profitability: Rising input and supply chain costs signal the need to drive out inefficiencies via hyperautomation or agile funding.”

  • “Sharper Value Proposition: Digital channel prominence and new service expectations, such as telehealth, signal the need for enhanced relationships with consumers via total experience or an open AI marketplace.”

  • “Engaged People: Employees proved that their productivity did not suffer with remote work and are now signaling the need for radical work flexibility, prompting enterprises to support fusion teams and cross enterprise collaboration.”

  • “Renewed Purpose: Stakeholders are demanding action on environmental, social and governance (ESG) promises, showing the value in technology, such as data mesh, to support strategies and customer analytics to understand associated needs.”

About Gartner

Gartner, Inc. (NYSE: IT) delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s mission-critical priorities. To learn more, visit


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