Our Gartner Customer Experience & Technologies Summit will take on another look and feel in 2021 — due to the on-going COVID-19 pandemic this conference will not be taking place in 2021. Instead, the insights, guidance, and experts you have come to know and expect will be included in the Gartner Applications Innovation & Business Solution Summit 2021 taking place virtually on 16 – 17 June.
Together, we examine 2021 priorities and recommendations, focusing on topics such as:
- Developing a “total experience” strategy to create interlinked experiences for customers and employees
- Creating exceptional customer experiences using a Design Thinking approach
- Building “fusion teams” across business and IT to drive CX and UX strategies
- Understanding the role of the digital experience platform in powering digital transformation
- AI and other emerging technologies, and their use in CX and UX