Gartner Customer Experience & Technologies Summit

8 – 9 June 2020 | London, UK

Improve CX with the latest trends on customer experience management

Customer experience (CX) management is at the top of CEOs’ agenda and the core part of organization’s digital transformation program. Leaders across every part of the organization are claiming to place experience at the center of their strategies, but very often the perceptions of “good” customer service vary greatly between organizations and their customers.

Therefore, selecting the right technologies and new business models that deliver seamless customer experience, and effective use of data are critical elements of your end-to-end CX strategy, to gain customer trust and achieve desired business goals.

Customer experience insight

Interact with more than 700 of your peers to gain firsthand insight from those facing challenges similar to yours. Leave the conference with recommendations from other CX leaders.

How-to guidance 

Get answers to your questions surrounding critical customer experience competencies with 15+ Gartner experts, guest speakers and peers.

Future of customer experience 

Together, we explore the strategies that CX leaders need to build the foundations, accelerate innovation and drive transformation.

The Gartner difference

Gartner is the world’s leading research and advisory company. We equip leaders and their teams in every major business function with the indispensable insights, advice and tools to achieve their mission-critical priorities today and build the successful organizations of tomorrow. Across every industry and enterprise size, Gartner provides the expertise needed to tackle your key initiatives, stay ahead of competition and grow your organization’s value.

Gartner Customer Experience & Technologies Summit
at a glance

Network with

0 1 2 3 4 5 6 7 8 9 0 , + 0 1 2 3 4 5 6 7 8 9 0 , + 0 1 2 3 4 5 6 7 8 9 0 , + 0 1 2 3 4 5 6 7 8 9 0 , +

attendees

Evaluate

0 1 2 3 4 5 6 7 8 9 0 , + 0 1 2 3 4 5 6 7 8 9 0 , + 0 1 2 3 4 5 6 7 8 9 0 , +

exhibitors

Engage with

0 1 2 3 4 5 6 7 8 9 0 , + 0 1 2 3 4 5 6 7 8 9 0 , + 0 1 2 3 4 5 6 7 8 9 0 , +

Gartner experts

Learn from

0 1 2 3 4 5 6 7 8 9 0 , + 0 1 2 3 4 5 6 7 8 9 0 , + 0 1 2 3 4 5 6 7 8 9 0 , +

research-driven sessions

Calling all CX leaders

Are you looking to build a customer-centric organization?

At Gartner Customer Experience & Technologies Conference, you’ll interact with Gartner research experts, CX leaders across industries and solution providers to master your CX leadership role with research-backed sessions to help:

  • Business customer experience leaders
  • IT customer experience leaders
  • Heads of CX
  • Customer service and support managers
  • Customer data and analytics managers

Topics at a Glance

Customer Experience leaders have a critical role to play in the organization to stay relevant in a continuously competitive battlefield. At Gartner Customer Experience & Technologies Summit 2020, you will get a full view of the customer experience world: what's relevant, what's new and what does the future hold.

 

CX Vision and Strategy

Get your foundation right and develop a Voice-of-the-Customer strategy that drives financial values and digital transformation.

Learn More

Technology Trends in CRM and CX

Understand the business impact of innovations and which to prioritize to support future digital business models.

Learn More

Customer Service Process Optimization

Explore the future of customer service and support in a multichannel environment.

Learn More

CX Metrics and Business Case

Discover key metrics to measure and build a business case to get executive support for your CX projects.

Learn More

Customer Trust

Be trustworthy and conquer the new battleground for customer loyalty while balance between personalization and privacy.

Learn More

AI and Machine Learning

Leverage AI and real-time capabilities in CRM and self-service for improved business outcome.

Learn More

Employee Experience

Engage and empower your employees by developing a CX-driven culture across your organization.

Learn More

Customer 360

Create a single view of customer to better optimize the customer journey and prioritize omnichannel investments.

Learn More

Customer Data and Analytics

Learn how to improve customer data quality and measure analytics maturity to deliver greater customer experiences.

Learn More

Want to stay informed?

Get conference email updates.

Contact Information

All fields are required.

  • Step 2 of 2

    Ready to register?

    Seats are filling quickly.
    Secure your space now.