Gartner Customer Experience & Technologies Summit

16 – 17 June 2020 | Sydney, Australia

Improve CX with the latest trends on customer experience management

Customer experience management is at the top of the Australian CEOs’ agenda and the core part of organization’s digital transformation program. Leaders across every part of the organization are claiming to place experience at the center of their strategies, but very often the perceptions of “good” customer service vary greatly between organizations and their customers.

Therefore, selecting the right technologies and new business models that deliver seamless customer experience, and effective use of data are critical elements of your end-to-end CX strategy, to gain customer trust and achieve desired business goals are critical.

Customer experience insight

Interact with more than 400 of your peers to gain firsthand insight from those facing challenges similar to yours. Leave the conference with reccomendations from other CX leaders.

How-to guidance 

Pose tough questions to evauate new methods with 15+ gartner experts, guest speakers and peers.

Future of customer experience 

Together, we explore the strategies that CX leaders need to build the foundations, accelerate innovation and drive transformation.

The Gartner difference

Gartner is the world’s leading research and advisory company. We equip leaders and their teams in every major business function with the indispensable insights, advice and tools to achieve their mission-critical priorities today and build the successful organizations of tomorrow. Across every industry and enterprise size, Gartner provides the expertise needed to tackle your key initiatives, stay ahead of competition and grow your organization’s value.

Gartner Customer Experience & Technologies Summit
at a Glance

Network with

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attendees

Evaluate

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exhibitors

Engage with

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Gartner experts

Learn from

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research-driven sessions

Calling all customer experience leaders

Are you looking to build a customer-centric organization? At Gartner Customer Experience & Technologies Conference, you’ll interact with Gartner research experts, CX leaders from across industries and solution providers to master your CX leader role with research-backed sessions to help:

  • Business customer experience leaders
  • IT customer experience leaders  

Tracks at a Glance

Customer experience leaders have a critical role to play in the organization to stay relevant in a continuously competitive battlefield. At Gartner Customer Experience & Technologies Summit 2020, you will get a full view of the customer experience world: what’s relevant, what’s new and what does the future hold.

Track A

Build Foundation

In this track we will deliver insights and best practices on how to develop customer experience vision and strategy; prioritize CX investment; set metrics, build governance; operationalize voice-of-the-customer; improve employee engagement and culture; link your CX performance to your organization’s business outcome; and develop data and technology foundations to support customers in the multichannel world.

Track B

Power Innovation

In this track we will highlight the forward-looking trends of CX innovation such as AI capabilities; the future of CRM, customer service and support and digital commerce technologies, advanced analytics for gaining deeper customer understanding, and real-time intelligence for delivering personalized customer journey.

Track C

Drive Transformation

In this track we will highlight the forward-looking trends of CX innovation such as AI capabilities; the future of CRM, customer service and support and digital commerce technologies, advanced analytics for gaining deeper customer understanding, and real-time intelligence for delivering personalized customer journey.

Spotlight Track

Gain Trust

Trust needs to be earned, particularly in the age of digital business. In this conference we will deliver additional content on trust, how you can respect privacy, pursue authenticity, deliver transparency, build accountability, foster a customer-centric culture, and gain trust within and beyond your organizations, from your customers, employees and partners in your digital ecosystem

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