Gartner Customer Experience & Technologies Summit - Cancelled

16 – 17 June 2020 | Sydney, Australia

Cancellation of Gartner Customer Experience & Technologies Summit 2020 in Sydney

Due to ongoing concerns about the coronavirus (COVID-19), Gartner has decided to cancel the Gartner Customer Experience & Technologies Summit, scheduled to take place in Sydney, 16 - 17 June 2020.

Ensuring the health and safety of our customers and employees is our highest priority. Therefore, out of an abundance of caution, we believe this is the right decision given the evolving public health risks.

We have contacted all registered attendees, exhibitors, and partners with details for their individual situations. If you were registered for the conference and need additional assistance, please contact us at

Transform Your Organization for the Everything Customer

The "everything customer" or "everything citizen" requires conflicting things at the same time: to be treated like everybody else but served on their own unique terms, to be connected yet sometimes left alone.

While technology is achieving this demand, you need to transform your organization first, in order to deliver customer experience (CX) that creates value and agility to embrace constant change. The journey starts with providing the best features and an effortless experience from any device, at any time – seamlessly.

Join us at Gartner Customer Experience and Technologies Summit as we explore the everything customer. 

Customer experience insight

Interact with your peers to gain firsthand insight from those facing challenges similar to yours. Leave the conference with recommendations from other CX leaders.

How-to guidance 

Pose tough questions to evauate new methods with 15+ gartner experts, guest speakers and peers.

Future of customer experience 

Together, we explore the strategies that CX leaders need to build the foundations, accelerate innovation and drive transformation.

The Gartner difference

Gartner is the world’s leading research and advisory company. We equip leaders and their teams in every major business function with the indispensable insights, advice and tools to achieve their mission-critical priorities today and build the successful organizations of tomorrow. Across every industry and enterprise size, Gartner provides the expertise needed to tackle your key initiatives, stay ahead of competition and grow your organization’s value.

Calling all customer experience leaders

Are you looking to build a customer-centric organization? At Gartner Customer Experience & Technologies Summit, you’ll interact with Gartner research experts, CX leaders from across industries and solution providers to master your CX leader role with research-backed sessions to help:

  • Business customer experience leaders
  • IT customer experience leaders  
  • Heads of CX
  • Customer Service and Support Managers
  • Customer Data and Analytics Managers
  • Marketing Leaders focusing on CX projects 

Tracks at a Glance

Customer experience leaders have a critical role to play in the organization to stay relevant in a continuously competitive battlefield. At Gartner Customer Experience & Technologies Summit 2020, you will get a full view of the customer experience world: what’s relevant, what’s new and what does the future hold.

Track A

Understand Your Everything Customer

Digital society creates the impression of being always on, always connected to the ‘’everything customer’’. But, you can’t achieve a positive experience without knowing the customer. This track looks into how to capture the expected and unexpected customer journeys, generational differences and gain trust of each customer group to achieve the best CX.

Track B

Unleash the Power of Innovation

Empowering your CX ecosystems to deliver easy, rewarding AI-powered, conversation-enabled and inclusive multi-experiences at every touchpoint. In this track we’ll discuss how you can use technology to bring your customers closer, not further away.

Track C

Drive Customer-Centric Digital Transformation

Creating great experiences for the “everything customer” comes with being engaged continuously, and with empathy. To enable you to win in the turns and address change fatigue, this track will help you understand how to shift from just adopting technology to focusing on employee engagement, how to stay focused on CX in your digital business transformation, and how to drive a customer centric culture.

Track D

Deliver Data Driven Engagements

Knowing the customer requires that organizations be both customer-centric and data-centric. Privacy delivers the personal data that enables the optimum level of customer knowledge of what customers say and don’t say. In this track, we will explain customer data management, customer analytics, and privacy vs personalization strategy to help you stay relevant and maximize investments.

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