Turning Customer Experience Vision Into Reality

Customer experience (CX) is at the very top of everyone’s priority list — from the CEO to the CMO to the CIO. The emergence of new channels, new customer behaviors, new design breakthroughs, new customer expectations and new sources of customer data offer new opportunities to improve the CX and deliver sustainable competitive advantage. Learn how to shape the future of your customer experience strategies to drive improved customer satisfaction, loyalty, and advocacy.

Meaningful networking

Interact with more than 330 of your peers to gain firsthand insight from those facing similar challenges to yours.

How-to guidance

Pose tough questions and hear the latest research and recommendations from 11+ Gartner analysts, guest experts and peers.

Real-world solutions

Explore the latest technologies changing the CX landscape. Meet face-to-face with knowledgeable representatives.

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We’re Building the 2019 Agenda

The comprehensive tracks will drill down on your hottest CX topics.

 
Track A
Build an Industry-Leading Customer Experience Strategy and Culture
This track examines how to build an industry-leading customer experience strategy whether customers are consumers or businesses, or whether delivery is direct or indirect.
 
 
 
 
Track B
Architect a Modern Customer Experience Solution Portfolio
 
This track explores how to develop a robust multiphased technology investment strategy that maximizes your customer experience impact. 
 
 
 
 

Don’t miss these hot topics!

Conversation AI

User experience and customer journey

Fostering a customer-centric culture

CX technologies

Creating a single view of customers

Cultural change and collaboration

CX vision, strategy and metrics

IoT to deliver better CX

Strength and weakness of CRM megavendors

Applying customer analytics best practices

Building business case and value realization

Organizational and departmental politics

Find solutions for your most pressing CX needs.

Join us in Sydney!

Accommodations

 

Hilton Sydney

Getting Here

 

Located in the heart of the Sydney CBD on George St, close to shopping, entertainment and corporate offices.