Remote working is not new, but it has gone from around 4% of the working population to over 40% of the office workforce as a result of the COVID-19 pandemic response. But remote working reduces many “normal” social interactions people may have — from regular commute buddies to greeting security on entering the building and chatting with colleagues over coffee. This loss of in-person social interactions impacts a person’s neurology in many subtle ways and can lead to greater feelings of isolation, which will, if not addressed, impact mental well-being.
CIOs and leaders in general have a role to play in understanding and addressing the psychological challenges of remote work. For CIOs, this means moving beyond just the technology and its deployment to look at the user experience and how it can be used to enhance workplace interactions.
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