Gartner analysts share why marketers need empathy and agility in 2017.
With Gartner Digital Marketing Conference 2017 fast approaching on May 10 – 12, 2017, in San Diego, CA, we asked Gartner for Marketers analysts to provide their thoughts on what traits marketers should develop so they can best deliver on their changing mandate in 2017.
What is the No.1 trait marketers should cultivate in 2017?
The No. 1 trait that marketing leaders should cultivate in 2017 is empathy. Businesses that win in the new world order will excel in customer experience. If you cut away all the methodology, technology and process conversation around customer experience, it’s ultimately about empathy. Understanding what customers expect, their fears, their concerns, their aspirations are the true underpinnings of customer experience and the foundation upon which all the executional elements can be placed. Marketing leaders who don’t have an intimate understanding of their audience are not prepared to engage and interact effectively.
See Chris Ross at his Digital Marketing Conference sessions:
Atomic Content: A Framework to Deliver Dynamic Content Marketing
Build a Fluid Marketing Organization to Improve Speed, Scale and Scope
Marketing leaders must cultivate agility to be effective in a dynamic, digital world. CMO responsibilities are being stretched across an array of functions. New channels and platforms that enable marketers to engage audiences are multiplying at a lightning pace. To be the disruptor instead of the disrupted, consistently assess, prioritize, test, iterate and optimize marketing strategies and tactics.
See Bryan Yeager at his Digital Marketing Conference sessions:
20/20: Building Your Marketing Technology Roadmap for the Future
Marketing Technology Insight: How Brands Deploy and Leverage Martech Investments (with Kirsten Newbold-Knipp)
Accountability. Marketing leaders are the vital link between business goals and marketing activation. It’s essential that marketing leaders build programs and metrics that are completely aligned with realizing business goals and actively demonstrating how marketing supports business success.
See Ewan McIntyre at his Digital Marketing Conference sessions:
Value Segmentation: Target the Right Customer to Improve Marketing Results
A maniacal focus on data hygiene and integrity. Marketers are increasingly data-driven, which runs the risk of inculcating a “more is better” attitude toward data collection. Marketers see the expanding range of data sources, including IoT-enabled consumer devices, as resources that increase their insight into consumer behavior and attitudes, enabling them to better anticipate customer need and intent. But in this case, more is not better — more data can simply mean more noise and less signal. The greater the volume running through the sluice, the lower the probability of finding the nuggets of truth within the stream. So marketers should focus on accumulating high-quality data that they trust, rather than on simply accumulating as much data as possible.
See Charles Golvin at his Digital Marketing Conference sessions:
How Bots That Speak and Sell Fit Into Your Marketing Strategy
IoT Marketing: Moving From Concept to Reality
Learn more at Gartner Marketing Symposium/Xpo.Explore Gartner Events
Realizing the Benefits of Superior Customer Experience: A Gartner Trend Insight Report
Nearly half of organizations in a Gartner survey claimed they can track the financial benefits of CX projects, while Gartner's marketing...Read Free Research
Rethink Personalization for Maximum Impact
EST: 10:00 a.m. | PDT: 7:00 a.m. | GMT: 15:00 CMOs are placing big bets that personalization will break through all the noise and clutter...Start Watching